Hendriea D'Costa, Food Safety Consultant

Hendriea D'Costa

Food Safety Consultant

Boecker

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, MBA
Expérience
11 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 7 Mois

Food Safety Consultant à Boecker
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis février 2018

- Trained in systems related standards in order to act as a Consultant and Trainer.

- Delivered services in HACCP, Food Safety System, ISO 9001:2015 towards Implementation and certification of systems.

- Designed and implemented food safety system such as HACCP and General Food Safety measures in various sectors

- Designed and implemented Quality management system - ISO 9001:2015

- Supported sales team by providing technical assistance during prospecting phase.

- Performed audits on the various types of systems

Assessor à Taqdeer/ SKEA
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis janvier 2018

Sheikh Khalifa Excellence Award, Abu Dhabi/ Dubai - UAE - 2017 and 2018

Taqdeer - 2018 Cycle

Assessed companies based on Models, this included conducting onsite interviews, document screening and site visits. Prepared and submitted evaluation reports and grades with a team, which was submitted to awarding bodies. Awards were handed out based on the reports and grades submitted.

Quality Management System - Coordinator à Advanced Facilities Management
  • Émirats Arabes Unis - Abu Dhabi
  • décembre 2016 à janvier 2018

- Development and Implementation of ISO 10001 and ISO 10002 -

Customer satisfaction and Customer complaint guidelines within the whole organisation (Team Lead)

- Development and Implementation of HACCP, Integrated Management System (ISO 9001:2015, ISO 14001:2015 and OHSAS18001:2007 (Team Assistant)

- Managing the Quality department and maintaining the Integrated Management System and HACCP of Three branches under the Bin Butti International Holding umbrella (Advanced Facilities Management, Advanced Environmental Services and Advanced
Laundry (Abu Dhabi and Dubai))

- Preparing Advanced Facilities Management, Advanced Environmental Services and Advanced Laundry for the Sheikh Khalifa Excellence Award (developing IMS and EFQM Systems)

- Conducting internal audits and relevant follow up audits in a timely manner. Developing inspection documentation plan, method statements, quality control checklist and ensured its implementation

- Collecting monthly operational data from all branches and updating quality statistical analysis.

Quality Control Intern à Al Kabeer Group of Companies
  • Émirats Arabes Unis - Dubaï
  • mars 2015 à mai 2015

During my internship with Al Kabeer Group my experiences and developed skills focused around the following:

Quality Control

Developed skills and understanding of the importance of HACCP, GMP and ISO 22000:2005
Witnessed and trained in Good Manufacturing Practices and food product manufacturers need to assure high quality products.

Performing microbiological tests to control hazard (Food, Water, Ice, Swab and Air).

Analytical and confirmatory tests for suspected organisms

Producing Flowcharts for each of the frozen products viewed and studied. Understanding the manpower and time required per product produced

In depth understanding the purposes of a variety of production machines in different food products including tumblers, blast freezers, chillers, sandiacre, column loader etc.

Understanding ingredient statement specifications and other standard operation procedures and the importance to achieve profitable, quality products.

Market Needs and Developments

Identifying the needs of different markets and modifying formulas to meet the authorities' requirements

Identifying new taste profiles by adjusting ingredients in variation of formulas to meet new market developments and trends

Coordinator à Bureau Veritas (Inspectorate International)
  • Émirats Arabes Unis - Dubaï
  • octobre 2012 à février 2015

Technical Exposure

Providing Microbiological and Chemical technical customer support regarding any queries across a range of products.

Providing support with regulatory standards, and with tests and limits involved with different products.

Business Development duties in the food and beverage,
consumer products, hospitality and FMCG industries

Close inter-departments coordination to provide technical support and assistance

Managing a team of 4 drivers in their daily scheduled routines, trouble-shooting when and if needed.

Global coordination and experience with exports and cross country regulations of FMCG products across Africa and Iraq,

Assisting in quality assurance by preparing and maintaining relevant documents and records

Assisted in preparing for Dubai Accreditation Certifications for Chemical, Microbiological and Calibration laboratories

Familiarity with GSO Standards, ISO Standards and Codex for a variety of products and procedures.

Interpersonal Skills and Teamwork

Key Account Manager for a reputed Company; Engaged in a variety of tasks including:
- Overall Project Management
- Strategic Planning & Coordination with company representatives

Close collaboration with different departments in order to ensure quality service to end customer.

Global and Local Coordination with multiple clients and technicians in order to plan a daily schedules/ rosters

Preparing internal standards and ensuring efficiency of work flow

Ensuring that customer satisfaction is met through constant improvement initiatives

Tracking and maintaining of essential sales, marketing, customer complaint log and subcontractors’ documents and records

Assisting in financial duties; ensuring debt is controlled as per set standards

Research Assistant à UAE University
  • Émirats Arabes Unis - Al Ain
  • avril 2010 à septembre 2011

- Worked under Dr. Tibor Pal in Microbiology Laboratory

- Worked towards various different researches simultaneously in a team and individually

- Performed variety of tests utilising variety of techniques including different kinds of PCR, Bacterial Culturing, DNA Extraction, Antibiotic sensitivity testing and Pulse Field Electrophoresis

Éducation

Master, MBA
  • à Murdoch University
  • janvier 2014
Master, Forensic (Chemical) Analysis
  • à Kingston University
  • octobre 2009
Baccalauréat, Biotechnology
  • à MAHE Manipal
  • juillet 2008
Etudes secondaires ou équivalent, Science
  • à St. Mary's High School
  • juin 2005

1998 – 2005 St. Mary’s Catholic High School Dubai. ALevels: Physics and Information Technology GCSE’s: 7 Subjects Including Maths and English at grades A* to C

Specialties & Skills

Communications
Team Coordination
Office Coordination
MS Office tools
MS Office
ISO 9001:2008
Quality Management System
Food Safety system and Food Defense

Langues

Anglais
Expert
Hindi
Moyen
Portugais
Moyen

Adhésions

Murdoch Univerity
  • Alumni
  • January 2012
Kingston Alumni
  • Past Students
  • January 2010

Formation et Diplômes

ISO 9001:2008 - Lead Auditior (Certificat)
Date de la formation:
May 2013

Loisirs

  • Fine arts/Travels
    Art projects can be followed on below links: http://instagram.com/hens_workshop