Hendriea D'Costa, Food Safety Consultant

Hendriea D'Costa

Food Safety Consultant

Boecker

Location
United Arab Emirates - Dubai
Education
Master's degree, MBA
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Food Safety Consultant at Boecker
  • United Arab Emirates - Dubai
  • My current job since February 2018

- Trained in systems related standards in order to act as a Consultant and Trainer.

- Delivered services in HACCP, Food Safety System, ISO 9001:2015 towards Implementation and certification of systems.

- Designed and implemented food safety system such as HACCP and General Food Safety measures in various sectors

- Designed and implemented Quality management system - ISO 9001:2015

- Supported sales team by providing technical assistance during prospecting phase.

- Performed audits on the various types of systems

Assessor at Taqdeer/ SKEA
  • United Arab Emirates - Dubai
  • My current job since January 2018

Sheikh Khalifa Excellence Award, Abu Dhabi/ Dubai - UAE - 2017 and 2018

Taqdeer - 2018 Cycle

Assessed companies based on Models, this included conducting onsite interviews, document screening and site visits. Prepared and submitted evaluation reports and grades with a team, which was submitted to awarding bodies. Awards were handed out based on the reports and grades submitted.

Quality Management System - Coordinator at Advanced Facilities Management
  • United Arab Emirates - Abu Dhabi
  • December 2016 to January 2018

- Development and Implementation of ISO 10001 and ISO 10002 -

Customer satisfaction and Customer complaint guidelines within the whole organisation (Team Lead)

- Development and Implementation of HACCP, Integrated Management System (ISO 9001:2015, ISO 14001:2015 and OHSAS18001:2007 (Team Assistant)

- Managing the Quality department and maintaining the Integrated Management System and HACCP of Three branches under the Bin Butti International Holding umbrella (Advanced Facilities Management, Advanced Environmental Services and Advanced
Laundry (Abu Dhabi and Dubai))

- Preparing Advanced Facilities Management, Advanced Environmental Services and Advanced Laundry for the Sheikh Khalifa Excellence Award (developing IMS and EFQM Systems)

- Conducting internal audits and relevant follow up audits in a timely manner. Developing inspection documentation plan, method statements, quality control checklist and ensured its implementation

- Collecting monthly operational data from all branches and updating quality statistical analysis.

Quality Control Intern at Al Kabeer Group of Companies
  • United Arab Emirates - Dubai
  • March 2015 to May 2015

During my internship with Al Kabeer Group my experiences and developed skills focused around the following:

Quality Control

Developed skills and understanding of the importance of HACCP, GMP and ISO 22000:2005
Witnessed and trained in Good Manufacturing Practices and food product manufacturers need to assure high quality products.

Performing microbiological tests to control hazard (Food, Water, Ice, Swab and Air).

Analytical and confirmatory tests for suspected organisms

Producing Flowcharts for each of the frozen products viewed and studied. Understanding the manpower and time required per product produced

In depth understanding the purposes of a variety of production machines in different food products including tumblers, blast freezers, chillers, sandiacre, column loader etc.

Understanding ingredient statement specifications and other standard operation procedures and the importance to achieve profitable, quality products.

Market Needs and Developments

Identifying the needs of different markets and modifying formulas to meet the authorities' requirements

Identifying new taste profiles by adjusting ingredients in variation of formulas to meet new market developments and trends

Coordinator at Bureau Veritas (Inspectorate International)
  • United Arab Emirates - Dubai
  • October 2012 to February 2015

Technical Exposure

Providing Microbiological and Chemical technical customer support regarding any queries across a range of products.

Providing support with regulatory standards, and with tests and limits involved with different products.

Business Development duties in the food and beverage,
consumer products, hospitality and FMCG industries

Close inter-departments coordination to provide technical support and assistance

Managing a team of 4 drivers in their daily scheduled routines, trouble-shooting when and if needed.

Global coordination and experience with exports and cross country regulations of FMCG products across Africa and Iraq,

Assisting in quality assurance by preparing and maintaining relevant documents and records

Assisted in preparing for Dubai Accreditation Certifications for Chemical, Microbiological and Calibration laboratories

Familiarity with GSO Standards, ISO Standards and Codex for a variety of products and procedures.

Interpersonal Skills and Teamwork

Key Account Manager for a reputed Company; Engaged in a variety of tasks including:
- Overall Project Management
- Strategic Planning & Coordination with company representatives

Close collaboration with different departments in order to ensure quality service to end customer.

Global and Local Coordination with multiple clients and technicians in order to plan a daily schedules/ rosters

Preparing internal standards and ensuring efficiency of work flow

Ensuring that customer satisfaction is met through constant improvement initiatives

Tracking and maintaining of essential sales, marketing, customer complaint log and subcontractors’ documents and records

Assisting in financial duties; ensuring debt is controlled as per set standards

Research Assistant at UAE University
  • United Arab Emirates - Al Ain
  • April 2010 to September 2011

- Worked under Dr. Tibor Pal in Microbiology Laboratory

- Worked towards various different researches simultaneously in a team and individually

- Performed variety of tests utilising variety of techniques including different kinds of PCR, Bacterial Culturing, DNA Extraction, Antibiotic sensitivity testing and Pulse Field Electrophoresis

Education

Master's degree, MBA
  • at Murdoch University
  • January 2014
Master's degree, Forensic (Chemical) Analysis
  • at Kingston University
  • October 2009
Bachelor's degree, Biotechnology
  • at MAHE Manipal
  • July 2008
High school or equivalent, Science
  • at St. Mary's High School
  • June 2005

1998 – 2005 St. Mary’s Catholic High School Dubai. ALevels: Physics and Information Technology GCSE’s: 7 Subjects Including Maths and English at grades A* to C

Specialties & Skills

Communications
Team Coordination
Office Coordination
MS Office tools
MS Office
ISO 9001:2008
Quality Management System
Food Safety system and Food Defense

Languages

English
Expert
Hindi
Intermediate
Portuguese
Intermediate

Memberships

Murdoch Univerity
  • Alumni
  • January 2012
Kingston Alumni
  • Past Students
  • January 2010

Training and Certifications

ISO 9001:2008 - Lead Auditior (Certificate)
Date Attended:
May 2013

Hobbies

  • Fine arts/Travels
    Art projects can be followed on below links: http://instagram.com/hens_workshop