Order Management Specialist
Herman Miller
Total years of experience :4 years, 9 Months
• Order maintenance support for Knoll
• Order creation, return and replacement in Oracle
• Working on EDI reports and correcting those in Oracle
• Handling drops ship cancellation orders via Salesforce and Oracle
• Communicating and resolving issues of customers which include Invoice, Price updating, delivery dates, etc
• Communicating with the logistics vendors on the delivery and return shipment
• Prioritized the fulfilment of overdue orders on our system for timely deliveries
• Receive quotation request from the customer and sales team and generate quotes Via JDE
• Checking Stock and allocating as per FIFO to the customers
• Following up with the planers and expediting for the products
Order maintenance support to Molex India Pvt. Ltd
• Worked as Subject Matter Expert (SME) and as a part of it I have got Knowledge transfer from Front end team and trained
the new and existing team members accordingly
• Audited team members work on daily basis and guided them accordingly
• Main point of contact Globally for the Order Management activities, Serving Customer Service on Order Creation, Order
Maintenance, Order confirmation, expedites and any other back-office activities
• As a part of Order Creation, Receive and check customer orders in SAP and Follow-up with local CSR or Internal department
on missing or incorrect data. This may include EDI workflow
• As a part of Order Maintenance, Action requests such as quantity changes/pull-in/push-out/cancellation checks with the
internal stakeholders are compliant as per Molex Policies
• As a part of Expedites process, Process the expedite requests through Salesforce and e-mails from Customer and Front CSR.
Also, follow up with IP/PP for closure and completion of expedite process
• Record creation and maintenance on SAP, SharePoint as per requirements from the Front Office CSR team
HR and Marketing