Admin Coordinator
Magus Consulting DMCC
Total years of experience :3 years, 9 Months
* Handle and organize the client’s DMCC License renewal applications from start to finish.
* Provide detailed explanation and information to clients with regards to their DMCC Licenses and DMCC renewals via email and/or phone.
* Coordinate with clients on the documents required to be able to proceed with license renewals; ranging from legal documents to general documents and/or certificates.
* Organize certificates or legal documents on the client’s behalf for their convenience and for them to have less of a hassle on their DMCC License renewal application.
* Draft required undertaking letters for clients; to be submitted to DMCC for various applications with regards to their DMCC company.
* Act as a liaison between the client and DMCC to expedite applications and requests.
* Coordinate with difference Dubai Government Authorities to help our clients with their DMCC Licenses and the renewal applications (i.e. DHA, SIRA, YSA, Concordia, DEWA).
* Communicate with multiple companies and organizations to obtain certificates and documents that DMCC will require for specific applications and service requests.
* Raise invoices and quotations to provide clients.
* Requests quotations from different authorities and companies via phone or email to provide to client’s convenience.
* Carry out organization, filing and data entry of various documents and information into our company’s archives and internal data base for future reference and record.
* Assist with other office & admin work to promote efficiency for the whole team
* Marketing and introducing company services to potential clients and customers & introduction of benefits of
Trademark Registration to clients.
* Guiding Clients with the process of Trademark Registration in a detailed manner.
* Helping clients with the legalities of Trademark Registration.
* Proposing solutions to clients that encounter problems or difficulties on the process.
* Preparing quotations for client reference and information.
* Submitting invoices and receipt vouchers to clients as requested.
* Having meetings and discussions with clients with regards to the full details of Trademark Registration (Processes,
Steps to take, Payments, Duration, Documents Required, Legalities)
* Receiving inquiries for Trademark Registration through phone or email and answering questions or clarifications
clients might have.
* Following up on clients on their Trademark Registration.
* Constantly giving updates and status of the clients protected Trademarks.
* Monitoring the status of Trademarks that are protected.
* Organizing physical documents for the company archives.
* Data input of Employee files and Client files on data base system.
* Updating Employee files on the archives and data base system.
* Assisting clients with inquiries for documents clearing (Visa, Emirates ID, Employment, Business Setup and other
documents clearing services).
* Helping PRO with documents and following up on key tasks
* Preparing the documents for employee renewals and employee hiring (Work permit, labor contract, visa
stamping, medical, emirates ID, etc.)
* Organizing documents for the PRO to easily access.
* Helping PRO on other office tasks. (Printing documents, organization, schedules, etc.)
* Input on different clients and how to deal with their inquiries and questions.
* Discussing documents clearing matters with clients.
* Enter and update data in a computer database as a Data Entry Operator.
* Focus for a lengthy period of time to avoid errors and miss important data.
* Coordinate with supervisors for better data input.
* Review documents for the data entered in the system
* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the
availability of products or status of orders.
* Communicate effectively with customers and clients with difference backgrounds and attitudes.