Hesham Alsfayan

• Ensuring compliance with policies and guidelines for daily operations and sales order verification
• Implementing quality control measures to ensure accuracy and completeness of orders, and minimizing errors and rework
• Developing and maintaining the quality management system for the Order Management department, including policies, procedures, and work instructions
• Leading root cause analysis and corrective action initiatives to address quality issues and prevent recurrence
• Carrying out regular audits to assess compliance with quality standards and identify opportunities for improvement
• Collaborating with cross-functional teams to drive continuous improvement in order management processes, systems, and quality
• Overseeing the implementation of Robotic Process Automation (RPA) operations for the Order Management department
• Collaborating with relevant teams to develop new Robotic Process Automation (RPA) solutions and resolve technical issues
• Coordinating with customers, sales teams, and other departments to ensure timely and accurate order processing
• Monitoring and analyzing order processing metrics to identify areas for improvement and implementing corrective actions
• Providing support and guidance to team members on order management processes and systems
• Ensuring high levels of customer satisfaction through timely and effective order management processes

• Supported sales team by order processing as per compliance policies
• Collaborated with cross-functional teams in procurement, finance and credit control
• Analyzed sales data to identify trends, opportunities, and areas for improvement
• Developed and maintained sales reports and other tools to communicate key metrics and insights to leadership
• Managed and resolved sales-related issues and escalations
• Contributed to process improvement initiatives to streamline operations and enhance efficiency

• Managed end-to-end supply chain operations, including purchasing, procurement forecasting, and logistics
• Collaborated with cross-functional teams in Sales, Finance, Quality, Research and Development, and Production to ensure timely and accurate delivery of products and services
• Analyzed supply chain data to identify trends, risks, and opportunities, and developed strategies to mitigate risks and capitalize on opportunities
• Developed and maintained relationships with suppliers and other external partners to ensure reliable and cost-effective supply of goods and services
• Monitored and reported on supply chain performance, including key metrics such as on-time delivery, inventory turns, and supply chain costs

• Managed a portfolio of properties both residential and commercial and ensured they were well-maintained and profitable
• Responded to tenant inquiries and concerns in a timely and professional manner
• Managed lease agreements, renewals, and negotiated lease terms with tenants
• Prepared and maintained accurate financial records, including budgets, rent rolls, and expense reports
• Developed and implemented marketing strategies to attract and retain tenants

- Implemented QA testing of mobile applications and websites
- Reported bugs by using different reporting tools
- Executed usability tests to improve the user experience
- Worked with software developers and designers throughout projects
- Learned to use various tools for QA testing and development

- Contacted companies to brief them about the career day
- Followed up with potential companies
- Managed the process of organizing and handling the event