Area Manager, Banking & Financial Industry
International Turnkey Systems
Total years of experience :31 years, 11 Months
Territories:
Throughout years of service in iTS, managed the following territories at various fiscal years: Saudi Arabia, Qatar, Bahrain, Iraq, Lebanon, Syria, Jordan and Palestine
Functions:
Sales Management: Lead sales managers, account managers, sales executive and product managers; with multimillion Dollar targets
People Management: Oversaw POS service unit of 70 employees (team leaders, technicians, call center agents and engineers) to achieve service excellence and obtain all required SAMA, Visa and MasterCard certifications
Account Management: Directly managed key accounts
Management: Managed entire business cycle, from lead generation to AR collection; to achieve Revenue, Net Profit and Positive Cash Flow
Coaching: Coached and developed great candidates who have shown potential
Hiring: Conducted numerous of interviews to select the best candidates
Maintained strong vendor relationships (at times more than 20 key vendors) for opportunities in pipeline
Industries:
Most years were focused on Banks and Financial Institutes; though in various fiscal years I also covered Telco, Enterprise and government.
Solutions and Products:
Ethical Banking, Core Banking, GL, Deposits, Loans, Salary & Settlement, Profit Calculation, Branch Automation, Teller, CSR, Cross-Selling, Consumer Finance, Islamic Finance, Trade Finance, ATM Switch, POS Switch, ATM machines, POS peripherals, Card Management, Anti Money Laundering, Reconciliation, Treasury, Investment Banking, Asset Management, Fund Management, Archiving, Provisioning, Internet Banking, Corporate, Retail, Commercial, Basel II, FATCA, Central Bank regulations, compliance, reporting, Oracle, Microsoft, Sybase, Replication, Middleware, Application Server, , .Net, Java, SUN, HP, EMC, Cisco, Olivetti, Thales, VeriSign, Offshore Development, Disaster Recovery, and many others
KPI’s:
Revenue, Gross Profit, Net Operating Profit, Cash Flow, Product Mix, Customer Satisfaction and Strategic Objectives
Worked closely with Managing Director and Sales Director on various pre-sales activities across the Gulf Region in Banking & Finance, Government & Public Sector, Telecom, Oil and Gas, National Security and Other Business Verticals
Services Sales
Pre-sales Management: Dubai, AbuDhabi, Northern Emirates, Oman and Bahrain
Sybase Instructor for: Powerbuilder, Sybase Database, PowerDesigner, Conceptual Modeling, Physical Modeling and other Sybase courses.
Technical Channel Management
CRM product management: OnContact CMS
Professional services: Consulting and Pilot Projects
GITEX stand manager: 1997 - 2002
Worked closely with Sales Manager and General Manager to position BSH in new accounts
Developed and Customized, GEN.APP. Application Development Framework using Sybase Powerbuilder
Configuration manager of Economic Department Automation Project
Consulting Services: General Head Quarter, Armed Forces of UAE in AbuDhabi
http://www.bshsoft.com
In 3 months I had more than 150 meetings across all emirates to introduce AGD to the market and position Compuware software solutions
Participated in developing SLSS (Marine Shipping Line Software Solution) with BIDM (Business Information Development & Management), NY based company for United Arab Shipping Company.
Worked closely with the CEO and Sales Director on various pre-sales activities related to UNISYS payment systems in UAE Banking sector
Project Manager: 23 concurrent projects for Banking Check Clearing using UNISYS MICR technology
Project Manager: Billing System for Ministry of Water & Electricity in Ras Al Khaimah. COBOL on UNISYS CTOS operating system
Developed Cheque-Mate: Powerbuilder based cheque clearing solution that was implemented in most UAE banks in 1994 / 1995
Implementation Team Member: UNISYS NPPS (Networked Payment Processing System) for Central Bank of UAE: Clearing room automation
Developed UNISYS DP35 equipment handlers used in most UAE banks: C Language
COBOL Developer: AG-DOCS (LC's & LG's), for Union National Bank
Informix Developer: GEMS ERP for Al-Otaibah Group of companies using Informix (later became IBM technology) on UNIX
Covered Industries: Banking, Trading, Retail and Government
Provided computer courses
Summer training during university: Nixdorf (before being Siemens-Nixdorf) was implementing a Cobol based application for inventory and cash registers for Dubai Co Op Society.
Developed MIS report i Pascal programming language to help decision making on supermarket working hours, how many cash registers to operate during hours of the day and when to reduce lighting for cost saving purposes
Summer training during school: Computer Operations and Data Entry on Commodore 32 Microcomputer
Research Methods Strategic Management & Business Policy Business Ethics Management Information Systems International Business Organizational Research and Theory Advanced Marketing Human Resource Management Methods Economics for Managers Corporate Finance Strategic Marketing Business-to-Business Marketing