Hessa AlTurki

• Lead and oversee six departments (Customer Service, Spa, Human Resources, Warehouse, Finance, and Marketing) to drive operational efficiency and strategic growth.
• Direct financial planning, budgeting, and cost control initiatives to enhance profitability and streamline operations.
• Develop marketing strategies and client experience programs that increase customer acquisition and retention.
• Increased total clinic revenue by 22% within the first year through optimized financial planning and targeted marketing campaigns.
• Reduced operational costs by 18% by implementing efficient budgeting and vendor negotiations.
• Improved client satisfaction scores by 25% via enhanced customer service training and cross-department coordination.

• Implemented HR policies, payroll systems, and employee engagement programs that
improved staff satisfaction and reduced turnover.

• Oversaw regional financial operations, including budgeting, forecasting, and financial
reporting across multiple branches.

• Managed cash flow, monthly closing processes, and internal audits to ensure accuracy
and efficiency.

• Developed customer care protocols that improved response time and increased repeat
business.

• Designed and executed social media campaigns that boosted brand awareness and
engagement across multiple platforms.