Call center representatives for Projects in Government Sector
Call Center
Total years of experience :11 years, 4 Months
Project Titles:
Mohaamad bin Rashed Housing Establishment
Global Village
Customer Service for Etisalat
Sharjah RTA
Maintaining relationships with existing customers in person and via telephone calls.
Responding to incoming phone call enquiries.
Managing large amounts of inbound and outbound calls in a timely manner.
Keeping records of all conversations in call center database in a comprehensible way.
Attending educational seminars to improve knowledge and performance level.
Learning required information for following projects in short period of time.
Having strong phone and verbal communication skills along with active listening.
Being able to multi-task, set priorities and manage time effectively.
Assist employees in day-to-day coordination and management of operational activities.
Monitor, control and manage operations to meet customer expectations and company goals.
Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
Build and maintain strong customer relationship through regular meetings and communications via phone calls and mails.
Provide direction and guidance to internal teams to achieve performance targets.
Follow standard operating procedures for efficient operations.
Maintaining and increasing sales of your company's products.
Establishing, maintaining and expanding your customer base.
Allocating areas to sales representatives.
Compiling and analyzing sales figures.
Collecting customer feedback and market research.
Selling products by establishing contact and developing relationships with prospects; recommending solutions.
Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.
Meets with customers in a sales environment to drive product sales and knowledge.
Demonstrates advanced products knowledge.
Makes sales appointments with clients.
Teams with other employees to make sure that product is available and shoppable in stores.
Finds new target markets and penetrates them to drive sales.
Discovers target markets and advantages of other companies.
Always looks for new ways to make products attractive to customers.
The objective of the Academic English Program is to equip students with the English language skills necessary for successful college or university level studies. The Program was initially established under the auspices of Southern New Hampshire University.
Cabin crew courses is completed job oriented courses for people who would love to work aviation industry worldwide. Cabin crew course develops your skills and knowledge about this industry and helps you to build your career and clear your assessment day easily. Ideally young professionals are suitable this course. 18 modules which cover emergency procedures, codes, cabin crew functions, identity aircraft types, manage passenger interactions, accepted grooming standards in aviation industry and many more.
Iranian High School provides a quality learning external environment which challenges all students to achieve their personal best and develop a positive vision for their future.
