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Ghafoor Ahmad

Operations manager (warehouse,logistics ,retail & merchandising)

Zois Fine Food and Beverages Trading LLC

Location:
United Arab Emirates - Dubai
Education:
Master's degree, MBA Management
Experience:
15 years, 5 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  15 Years, 5 Months   

March 2018 To Present

Operations manager (warehouse,logistics ,retail & merchandising)

at Zois Fine Food and Beverages Trading LLC
Location : United Arab Emirates - Dubai
●Managing Ops, Controlling inventory, HR at stores/warehouse level, accounts receivable and payable, cash and expenses management, team management, and customer services management
●Receiving orders by phone, email and online web portal direct from customers and through sales person
●Processing the orders and creating the PO in the system
●Planning, prepare and dispatching of goods on LPO' s and delivery time
●Assuring that right batches are selected while preparing Deliveries
●Assuring the correct items are loaded and Trucks are leaving on time for deliveries
●Control on near expiry items and updating on weekly basis to office
●Keeping store clean and tidy Assuring that drivers are keeping Cars & Trucks clean
●Temperature record of cold storage's and Trucks on daily basis
●Following up with drivers for on time deliveries. Assuring that drivers are hygienically fit and physical appearance is descent
●Delivery planning based on locations to save the time and fuel
●Maintaining petty cash, expenses record handling bank deposits
●Assisting in payroll
●Preparing invoicing and credit notes as desired by office
●Stock take on end of every month and hand over report to office
●Daily checking of drivers log book and assuring the maintenance is done on time Sorts and places materials or items on racks, shelves, or in bins according to assigned inventory location
●Perform other stock-related duties, including returning, packing, pricing, and labelling supplies
●Inspect deliveries for damage or discrepancies and report those to accounting for reimbursements and record keeping
●Checking possible damages or scratches of vehicles
●Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
●Checking the stock from time to time
●Managing inventory, cost effective logistics
●Managing dry, chilled and frozen products and stores
●Manage the picking and breakdown of team by segregating the orders
●Picking and staging of outbound shipments in accordance with the highest possible levels of correctness
●Follow FIFO and FEFO while issuing products from warehouse
●Ensure the right quantity of the right product is moved out of the warehouse to the right customer
●Create a daily schedule and delegate the tasks to team-leaders
●Supervise and monitor all the orders picked before going for sealing or loading
●Monitoring the targeted work of each employee and motivate them for efficient work
●Manages performance of staff by determining development needs and providing proper coaching, motivation, and recognition
●Online Business management
●Evaluates existing warehouse facilities and determines its efficiency to support the storage requirements of the company
●Ensures accurate stock level requirements are met by close monitoring of incoming and outgoing stocks as well as planning for regular stocktaking audits, online inventory and physical check schedule
●Prepares budget for warehouse storage facilities, logistics, office and labour cost
●Coordinate with purchase department regarding newly placed orders, supplier’s delivery schedules and material allocation
●Maintain warehouse records and reports such as staff rosters, permits and license etc
●Maintains records of inventory and location for production control and cost accounting to ensure adherence to warehouse and distribution procedures
●Prepare daily, weekly, monthly, quarterly and yearly reports of the stock and sales
●Implements Security and Quality, Health, Safety and Environment (QHSE) policies and procedures to ensure that quality standards & requirements in the distribution centre are complied with
●Manage the RTV (Return to Vendor) process
●Maintaining 100% accuracy of warehouse stock inventory
February 2017 To February 2018

Shift In charge-Warehouse and merchandise planning

at Horeca Trade LLC
Location : United Arab Emirates - Dubai
•Ensures accurate stock level requirements are met by close monitoring of incoming and outgoing stocks as well as planning for regular stocktaking audits, online inventory and physical check schedule
•Ensure safe operation conditions and procedures during loading /offloading of all in/out goods are observed by all personnel
•Prepares budget for warehouse storage facilities, logistics, office and labor cost
•Manages performance of staff by determining development needs and providing proper coaching, motivation, and recognition
•Manages supply chain for Stores Operations by ensuring availability of raw materials, packaging materials and other relevant items in proper stock level that can sustain uninterrupted operations
•Managing complete warehouse operation- Storage of materials, material deliveries, quality and quantity checking, documentation etc
•Coordinate with purchase department regarding newly placed orders, supplier’s delivery schedules and material allocation
•Coordinate with QC for approval and avoid unnecessary delays
•Maintain warehouse records and reports such as staff rosters, permits and license etc
•Maintains records of inventory and location for production control and cost accounting to ensure adherence to warehouse and distribution procedures
•Conduct inventory control through cyclical stock counts to maintain the stock integrity and through this, to ensure that financial stock takes and stock counts are conducted according to client contracts and Company’s cyclical requirements. This would ensure that stock integrity is maintained in line with WMS
•coordinate the use of automated and computerized systems where necessary
•Familiar with documents like BL, Invoice, Packing List, Certificate of Origins etc
•Responsible for the reconciliation of all stocks. Including aged stocks, stock rotation, damaged stock, and the continual drive to reduce stock holding levels
•Follow FIFO and FEFO while issuing products from warehouse
•Ensure the right quantity of the right product is moved out of the warehouse to the right customer
•Prepare daily, weekly, monthly, quarterly and yearly reports of the data and sales
•Analyze the stock and sales reports from different aspects i.e globally and by department, article/item, season, model, color, fast and slow moving items etc
•Manage incoming raw materials and packing list against original PO requirements with coordination of Logistics and Procurement Team
•Implement a clear and defined schedule for cycle count on daily basis. Ensure to cover all Product cycle Count within define time line and adherence to quality objective
•Implements Security and Quality, Health, Safety and Environment (QHSE) policies and procedures to ensure that quality standards & requirements in the distribution center are complied with
•Maintenance and repair of all vehicles and equipments
•Developing Procedure and SOP’s for team and warehouse activities
•Manage the RTV (Return to Vendor) process Supervising necessary legal document (GRN, GDN, In/Out Gate Passes, Delivery Challan, PL/BL, Bilty, Way Bill etc
•Ensure temperature requirements for assigned areas are managed and measured
•Elevate potential problems and opportunities for improvement to warehouse managing
•Conducts daily Tool Box meetings to train the staff on good warehouse practices
•Should maintain 100% accuracy of warehouse stock inventory
•Co-ordinates with internal and external logistic personnel to ensure custom clearance procedures are compiled and legal requirements are met
•Generates pick sheets for outbound shipments; ensures that the correct items are picked and packed as per customer requirements and category of goods
•Daily inspection of all the machines and equipment to be in working conditions
•Manage stock levels and make key decisions about stock control
•Analyze sales figures and forecast future sales
December 2014 To December 2016

Assistant Manager Operations Retail

at INC- Centaurus Mall-Islamabad ( "INC”, "ZARA", “ Charles & Keith” etc Brands) by Fawaz Al Hokair & C
Location : Pakistan - Islamabad
•Controlling inventory, HR (recruitment, staffing and training) at stores level, marketing, accounts, team management, and last but not the least customer services
•Managing Merchandising and Non-Merchandising and virtual merchandising of Garments, Footwear, Accessories, Lingerie, Sunglasses, Undergarments, Handbags & purses
•Successfully opened INC 3 out lets throughout Pakistan
•Ensuring accurate product mix is reached at all shops, monitoring sales of each article, stock shuffling where needed-Planning future capacity requirement
•Ensured that the stock is properly merchandised, steamed, tagged, sized, and priced
•Ensuring daily that the stock is pull out from the back store
•Train store staff with best customer services, stock display, cleaning, steaming, tagging & pricing and motivating team to increase sales and ensure efficiency
•Visiting mall for feedback from customers feedback and competitors’ products analysis
•Stock controlling by analyzing of sales reports daily/weekly by dept /Global, by style, by price
•Ensure the customer service standards in order to meet or exceed customer satisfaction
•Responsible for ensuring store team vacancies are filled
•Ensure that the store team is trained on customer meeting & greetings
•Strong coordination with marketing dept and VM and managing refund & exchange policy
•Communicating reports regarding stock, shop fittings and deliveries with Future requirements
•Opening & closing Store by Store Opening Team by signing the form
•Prepare Inventory Management and Delivery receiving plans
•Ensure stock replenishment, Arrange mannequins, display signage & promotional material
•Developing Targets daily, weekly and monthly for each store, section and dept, and guide the team towards achieving targeted
•Accurately display stock on appropriate racks and walls/shelves
•Provide staff with product knowledge, Control and make key decision of retail outlets
•Ensuring the performance of outlets by monitoring performance of staff and merchandise
•Ensuring all the employees are aware of and adhere to Company Policies and Procedures
•Developing strategies for improving Sales and customer services
•Receiving (according to PL & BL), Storage and display according to the standard method
•Handling Loading & Offload shipments and deliveries physically check, notify and report if any discrepancies, if not store the items in appropriate and orderly manner according to reference numbers, brand names etc Managing RTV and damage stock
•Managing pre retailing activities i.e. pricing, tagging, barcoding, as per brand guidelines
•Analyzing sales figures, forecasting future sales and developing target budgeting
•Planning product ranges and preparing sales and OTB/IBT stock plans
•Managing and Monitoring stock levels, sales reports(Z-report, X report, ATV, UPT)
•Developing Procedure and SOP’s for stores activities, staff and POS operations
•Identifying fast moving, slow moving and dead items report for re-order and sales discount
•Processing payments and invoices and Timely banking the sale amount
•Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues and guide the team towards achieving targeted
November 2013 To November 2014

Manager Store/Merchandiser

at Shaheen Cash & Carry (Hyper Market), KPK
Location : Pakistan - Peshawar
•Ensuring daily that the stock is pull out from the back store
•Train store staff with best customer services, stock display, cleaning, steaming, tagging & pricing and motivating team to increase sales and ensure efficiency
•Visiting mall for feedback from customers feedback and competitors’ products analysis
•Stock controlling by analyzing of sales reports daily/weekly by dept /Global, by style, by price
•Ensure the customer service standards in order to meet or exceed customer satisfaction
•Responsible for ensuring store team vacancies are filled
•Ensure that the store team is trained on customer meeting & greetings
•Strong coordination with marketing dept and VM and managing refund & exchange policy
•Communicating reports regarding stock, shop fittings and deliveries with Future requirements
•Opening & closing Store by Store Opening Team by signing the form
•Prepare Inventory Management and Delivery receiving plans
•Ensure stock replenishment, Arrange mannequins, display signage & promotional material
•Developing Targets daily, weekly and monthly for each store, section and dept, and guide the team towards achieving targeted
•Accurately display stock on appropriate racks and walls/shelves
•Provide staff with product knowledge, Control and make key decision of retail outlets
•Ensuring the performance of outlets by monitoring performance of staff and merchandise
•Ensuring all the employees are aware of and adhere to Company Policies and Procedures
•Developing strategies for improving Sales and customer services
•Receiving (according to PL & BL), Storage and display according to the standard method
•Handling Loading & Offload shipments and deliveries physically check, notify and report if any discrepancies, if not store the items in appropriate and orderly manner according to reference numbers, brand names etc Managing RTV and damage stock
•Managing pre retailing activities i.e. pricing, tagging, barcoding, as per brand guidelines
•Pick and pack stock based on the pick lists/hand
•Analyzing sales figures, forecasting future sales and developing target budgeting
•Planning product ranges and preparing sales and OTB/IBT stock plans
•Identifying fast moving, slow moving and dead items report for re-order and sales discount
•Processing payments and invoices and Timely banking the sale amount
•Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues and guide the team towards achieving targeted
•Run a series of inventory and sales reports on daily, weekly and monthly basis and perform detailed analysis of items/styles performance
•Manage inventory data and edit stock orders in a computerized inventory system (SAP, ERP/Oracle, QuickBooks/ Peachtree/Excel sheets)
•Ensuring that the store has the right amount of stock to meet customer’s needs and also to avoid overstocking certain items, which ties up cash and storage resources
•Developing timesheets, Rota's and training material for staff
•Ensuring quality, store hygiene, safety, housekeeping and security of the work environment
•Control inventory levels by conducting physical counts & reconciling with system data
•Report head office regarding maintenance, electricity, phone etc issues on timely basis
•Be personally available to all the staff & customers to communicate and identify their needs and to address their questions or concerns
•Ensure smooth Monthly Store Inventory Audit and Cash Audit to minimize company loss
•Supervise the daily sales book and record all sales issues affecting store performance
June 2011 To October 2013

Store Incharge

at Day 2 Day Departmental Stores (Pvt) Ltd, Peshawar
Location : Pakistan - Peshawar
•Ensuring accurate product mix is reached at all shops, monitoring sales of each article, stock shuffling where needed-Planning future capacity requirement
•Ensured that the stock is properly merchandised, steamed, tagged, sized, and priced
•Ensuring daily that the stock is pull out from the back store
•Train store staff with best customer services, stock display, cleaning, steaming, tagging & pricing and motivating team to increase sales and ensure efficiency
•Visiting mall for feedback from customers feedback and competitors’ products analysis
•Stock controlling by analyzing of sales reports daily/weekly by dept /Global, by style, by price
•Ensure the customer service standards in order to meet or exceed customer satisfaction
•Responsible for ensuring store team vacancies are filled
•Ensure that the store team is trained on customer meeting & greetings
•Strong coordination with marketing dept and VM and managing refund & exchange policy
•Communicating reports regarding stock, shop fittings and deliveries with Future requirements
•Opening & closing Store by Store Opening Team by signing the form
•Prepare Inventory Management and Delivery receiving plans
•Ensure stock replenishment, Arrange mannequins, display signage & promotional material
•Developing Targets daily, weekly and monthly for each store, section and dept, and guide the team towards achieving targeted
•Accurately display stock on appropriate racks and walls/shelves
•Provide staff with product knowledge, Control and make key decision of retail outlets
•Ensuring the performance of outlets by monitoring performance of staff and merchandise
•Ensuring all the employees are aware of and adhere to Company Policies and Procedures
•Developing strategies for improving Sales and customer services
September 2008 To May 2011

Store Supervisor

at Wadood Sons Super Market
Location : Pakistan - Peshawar
•Ensure right merchandise - Styles, brands, colors, sizes etc
•Ensure right place - Which store, depending on their budget and location
•Ensure right time - Having merchandise in stores at the right time in the season i.e. ready for Christmas or 'Back to School' summer or winter and clearance sales etc
•Ensure right quantities - Enough for the stores to make their budgets but not have to markdown stock at the end of the season
•Ensure The right price - Those that will attract customers in spite of competition yet generate a reasonable return on investment for the retailer i.e. profit
•Analyzing past sales figures/trends to anticipate future product needs
•Execute and communicate the release of initial product assortment through end of life cycle of merchandise including in-season replenishment to stores and consolidation of goods to other stores or channels
•Manage overall store inventory levels based on store capacity, attributes, seasonality and selling curves
•Identify and communicate sales opportunities and stock liabilities by door on a regular basis and ensure that buy quantities and stock levels meet current sales trends and maximize readiness for key selling time periods
•Determine adequate inventory levels at entrance and exit of season to maximize profitability by store
•Responsible for ensuring store team vacancies are filled
•Train store staff with best customer services, stock display, cleaning, steaming, tagging & pricing and motivating team to increase sales and ensure efficiency
•Ensure stock replenishment, Arrange mannequins, display signage & promotional material
•Developing Targets daily, weekly and monthly for each store, section and dept, and guide the team towards achieving targeted
•Ensuring all the employees are aware of and adhere to Company Policies and Procedures
•Receiving (according to PL & BL), Storage and display according to the standard method
•Handling Loading & Offload shipments and deliveries physically check, notify and report if any discrepancies, if not store the items in appropriate and orderly manner according to reference numbers, brand names etc Managing RTV and damage stock
•Managing pre retailing activities i.e. pricing, tagging, barcoding, as per brand guidelines
•Pick and pack stock based on the pick lists/hand held scanners for merchandising daily to customers and retail outlets
•Analyzing sales figures, forecasting future sales and developing target budgeting
•Planning product ranges and preparing sales and OTB/IBT stock plans
•Managing and Monitoring stock levels, sales reports(Z-report, X report, ATV, UPT), and managing refund & exchange policy
•Developing Procedure and SOP’s for stores activities, staff and POS operations
•Identifying fast moving, slow moving and dead items report for re-order and sales discount
•Processing payments and invoices and Timely banking the sale amount
•Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues and guide the team towards achieving targeted
•Ensuring that the organization has the right amount of stock to meet customer’s needs and also to avoid overstocking certain items, which ties up cash and storage resources
•Strong coordination with marketing dept and VM
•Developing timesheets, Rota's and training material for staff

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2009

Master's degree, MBA Management

at Cecos University Of emerging sciences
Location : Pakistan - Peshawar
Grade: 3.6 out of 4
Management, Leadership, Project Management, HR Management, Chain Management,
December 2006

Bachelor's degree, Commerce

at University of Peshawar
Location : Pakistan - Peshawar
Grade: 3 out of 4
Business, Accounting, Computer, IT, Economics

Specialties & Skills

Copmuter

quick book

peachtree

Ms Word, Ms excel

Payments

Problem Solving

Proposal Writing

Planning

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Urdu

Expert

Pushto

Expert

Training and Certifications

Basic Food safety and hygiene certificate ( Training )

Specifico

TSI Quality services person in charge award ( Certificate )

Issued in: September 2019

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