Hiba Mansour

• Took over leadership of an established store and drove its transformation into
a more structured, scalable, and high-performing retail operation
• Managed the store across three different locations, leading two full showroom
relocations (closure, move, and reopening) while maintaining business
continuity and sales performance
• Successfully relaunched each showroom with improved layout, customer
flow, and overall in-store experience
• Led end-to-end store performance, including sales growth, stock planning,
purchasing, visual merchandising, and team development
• Managed stock ordering, product selection, and purchasing, ensuring the right
product mix aligned with market demand and brand positioning
• Owned the full recruitment cycle, including interviewing, hiring, and
onboarding team members, building a strong and high-performing sales team
• Developed team capabilities through coaching and performance management,
creating a results-driven and accountable culture
• Introduced structured sales processes and KPI tracking, strengthening team
performance and consistency
• Strengthened clienteling and consultative selling approach, improving
customer experience and conversion quality
• Delivered consistent year-on-year sales growth of +52%, +30%, and +36%
over three consecutive years
• Improved key commercial metrics, including conversion rate, average
transaction value, and design project pipeline
• Elevated visual merchandising as a key commercial driver, achieving Best
Showroom Visual (EMEA region) for 4 consecutive years
• Acted as the main point of contact between Qatar operations and HQ in
Denmark, ensuring alignment on brand standards, operations, and strategy
• Reported directly to the General Manager and contributed to strategic
decision-making at store and market level

• Managed day-to-day operations of the store, ensuring smooth functioning and exceptional customer service.
• Provided leadership and support to the sales team to achieve sales targets and KPIs.
• Assisted in the development and implementation of store policies and procedures.

• Supported store management in overseeing daily operations and maintaining
high standards of customer service.
• Assisted in training and mentoring new staff members to ensure a cohesive
and efficient team.

• Provided personalized service to customers, driving sales and exceeding
targets.