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Ibtissam Bensahtout, account manager

Ibtissam Bensahtout

account manager·The caesar marketing and events

Qatar

Master's degree, computer networking and telecommunications

Work experience

Total years of experience: 8 years, 10 months

account manager

May 2018 - March 2019

The caesar marketing and events

Doha, Qatar

May 2018 - March 2019

Generate sales among client accounts, worked with designers and production staff to create high-quality and brand-specific ads.
Develops and maintains long-term relationships with accounts.
working to carry out client goals while meeting company goals.
Coordinate with staff members working on the same account to ensure consistent service.
Working with designers and production staff to create high-quality and brand-specific ads.

Company industry:
Marketing
Job role:
Marketing and PR

sales executive

May 2018 - February 2019

Masstige Cosmetics

Doha, Qatar

May 2018 - February 2019

Targeted new markets and turned leads into customers through proactive sales and negotiation techniques.
Maintained relationships with established accounts and prospected new retailers.

Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

guest relations agent

May 2017 - April 2018

La renaissance hotel

Rabat, Morocco

May 2017 - April 2018

Greeting guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Communicating problems regarding guest rooms to housekeeping services and maintenance personnel.
Planning coverage needs and organizing services to support incoming special events.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

customer service representative

May 2011 - April 2017

webhelp

Rabat, Morocco

May 2011 - April 2017

Supporting customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
Answering customer telephone calls promptly and in appropriate manner.
Collecting customer feedback and making process changes to exceed customer satisfaction goals.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales agent

January 2010 - November 2010

Skin food

Rabat, Morocco

January 2010 - November 2010

Protecting purchase items with proper bagging and wrapping to prevent damage.
Approached browsing customers to initiate conversations to determine buying preferences.
Offered each customer top-notch, personal service and polite support to boost sales and
customer satisfaction.

Company industry:
Other Healthcare Services
Job role:
Beauty and Fashion

Education

High Tech

August 2013

August 2013

Master's degree, computer networking and telecommunications

Morocco

ISTA

July 2010

July 2010

Diploma, Networking and Telecommunications

Morocco

Skills

Stress Management
Expert
Stress Management
Expert
selling skills
Expert
selling skills
Expert
Teamwork
Expert
Teamwork
Expert
Complaints Handling
Expert
Complaints Handling
Expert
MS Office tools
Expert
MS Office tools
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
SALES
Expert
SALES
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ADVERTISING
Beginner
ADVERTISING
Beginner
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
COMPUTER NETWORKING
Intermediate
COMPUTER NETWORKING
Intermediate
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT MANAGEMENT
Beginner
EVENT MANAGEMENT
Beginner
Stress Management
Expert
Stress Management
Expert
selling skills
Expert
selling skills
Expert
Teamwork
Expert
Teamwork
Expert
Complaints Handling
Expert
Complaints Handling
Expert
MS Office tools
Expert
MS Office tools
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Hobbies and interests

Jogging
Reading
Traveling