feedback, complaints, and referral officer
action against hunger
Total years of experience :10 years, 9 Months
manage the complaints from the beneficiaries, community, and workers and refer them to the special parties in the organization or outside the organization.
manage the complaints through hotline number, complaints forms, emails, and cooperatives.
give awareness sessions for the cash workers about the complaints mechanism.
register new beneficiaries for the different programs.
meeting the cash workers to hear complaints from them as one-to-one meetings.
knowledge in using the KOBO collect tool through assisting the programs in multiple assessments.
• Monitor the progress and performance of activities implemented by UNICEF partners (non-government and government organizations).
• Report on specific issues/difficulties with regard to the UNICEF program response (Education, Child Protection, Water, Sanitation, Hygiene and Health) including the perspective of the benefitting population, such as children, youth, and parents.
• Monitor the delivery and presence of UNICEF materials and supplies on site and to the benefitting population.
• Identify and report key emerging issues from field monitoring, any social issues affecting children or young, girls and women in general and any other related issues in the field, including outbreaks, malnutrition etc.
• Monitor and report the unmet needs of women and children in the affected areas.
• Contribute to regular meetings between field Monitors and UNICEF program staff for direct feedback / discussion, including timely submission of field reports with related recommendations and follow-up.
• Undertake special assignments required by the management in regards to quick assessments, in-depth analysis of specific case/s.
distribution of the NFI for the beneficiaries and register the assistants on the RAIS system
Working on partnership and refer cases for UNHCR.
Being a middle person between refugees and other NGOs.
Managing kitchen supervisor rotation proccess.
Facilitate community gatherings and focus group discussions in different blocks in the districts and with a variety of subjects.
Supervising community based volunteers and provide them with the needed assistance and trainings.
Verification of caravans and caravan distribution for whom have tents in Zaatari.
Data entry for the assessed home visits from a scan picture to the RAIS (Refugee Assistant Information System).
Add the assistants on the RAIS.
Assistant in recruiting in all the steps.
Preparing evaluation papers for the employees.
Applying leaves in the payroll system.
entry of data of the shipper details sorted by the cluster with a very large volume 5660 cell in excel and i completed it in a week or less more
ordering contact lenses from the mother company, contact with the delivery guy, delivering invoice and collect the money, assuring the satisfaction of the customer that the lenses are all as they ordered
the management of the governmental agencies and parties.