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Hichem Belarbi, Senior/Team Lead – Patient Experience and VIP service team

Hichem Belarbi

Senior/Team Lead – Patient Experience and VIP service team·(Korean Medical Center,

Qatar

Master's degree, Master 2 in Linguistics and didactics in English

Work experience

Total years of experience: 7 years, 7 months

Senior/Team Lead – Patient Experience and VIP service team

July 2024 - Present

(Korean Medical Center,

Doha, Qatar

July 2024 - Present

• Lead and coach a multidisciplinary team.
• Manage VIP and international patient services.
• Resolve complex cases within SLA using CRM systems.
• Improve patient journey and optimize processes.
• Coordinate with departments to enhance efficiency.
• Support management in operational planning.

Company industry:
Medical Hospital

Digital Marketing / Social Media Manager

November 2018 - Present

Freelance

Algiers, Algeria Remote

November 2018 - Present

• Managed social media accounts and content calendars.
• Created engaging posts, videos, and campaigns.
• Improved engagement and follower growth.
• Applied SEO and analytics tools to optimize performance.

Company industry:
Telemarketing
Job role:
Marketing and PR

Supervisor/Guest service

November 2023 - July 2024

(Naseem Medical Center,

Doha, Qatar

November 2023 - July 2024

• Supervised front-line teams.
• Provided multilingual translation support.
• Handled complaints and ensured fast resolution.
• Organized team briefings and monitored quality.
• Optimized patient flow and reduced waiting time.

Company industry:
Medical Hospital
Job role:
Engineering

Assistant Manager / Marketing & Sales Advisor

April 2022 - November 2023

(La Vague Blue Travel Agency)

Algiers, Algeria Hybrid

April 2022 - November 2023

• Managed sales and marketing teams.
• Executed marketing campaigns and social media strategies.
• Developed client relationships and increased retention.
• Trained staff in sales and service excellence.

Company industry:
Travel Agency

English Teacher & Freelance Educator

January 2022 - February 2023

Institut de Formation et de l’Enseignement Professionnel

Algiers, Algeria

January 2022 - February 2023

• Delivered engaging English lessons.
• Adapted teaching methods.
• Improved student performance.

Company industry:
Primary, Prep, & Secondary School

Branch in Charge & Sales Coordinator

March 2021 - March 2022

(Real Estate Agency-Idir)

Algiers, Algeria

March 2021 - March 2022

• Coordinated marketing campaigns and property promotions.
• Supported negotiations and improved satisfaction.
• Conducted market research.

Company industry:
Real Estate
Job role:
Sales

Education

University of Algiers 2

June 2023

June 2023

Master's degree, Master 2 in Linguistics and didactics in English

Algeria

GPA (point): 18 out of 20

GPA (point): 18 out of 20

Thanks to god then my efforts and knowledge, my Master (2) dissertation got me graduating with high honors . I got the highest score in the whole department . As in my whole academic career, I have never entered a catch up exam .

Skills

Fast Learning
Expert
Fast Learning
Expert
Polyglot
Expert
Polyglot
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
ADAPTABILITY
Expert
ADAPTABILITY
Expert
STUDENT DEVELOPMENT
Expert
STUDENT DEVELOPMENT
Expert
TEACHING
Expert
TEACHING
Expert
team leading
Expert
team leading
Expert
marketing
Expert
marketing
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
LINGUISTICS
Expert
LINGUISTICS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
supervising and coordinating
Expert
supervising and coordinating
Expert
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate

Languages

Spanish

Expert

English

Expert

Arabic

Expert

Italian

Expert

French

Expert

Training and Certifications

Certifications
Content Marketing Certification
Certified Case Manager (CCM)