Area Manager
TOTO ASIA OCEANIA
Total years of experience :7 years, 5 Months
Carry out market research, competitor and customer surveys.
• Generate quotations in response to sales enquiries.
• Capable of explaining all the technical information of the products as well as communicating the mode of use of all the products in the most professional and efficient way.
• Deliver, comment and negotiate the quotations with the customer.
• Maintain and develop a computerized customer and prospect database.
• Implement the sales strategy within his/her area.
• Attend training and to develop relevant knowledge and skills.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Maintain relationship with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit
Assisting shoppers to find the goods and products they are looking for.
•Being responsible for processing cash and card payments.
•Stocking shelves with merchandising display
•Answering customer’s inquiries.
•Reporting discrepancies and problems to the supervisor.
•Giving advice and guidance on product selection to customers.
•Balancing cash registers with receipts.
•Dealing with customer refunds.
•Keeping the store tidy and clean
•Responsible dealing with customer complaints.
MY ACHIEVEMENTS
•Consistently meet or exceed my annual sales Target
•Implemented sales promotions and organized showroom events.
•Negotiated coverage in business and industry publications.
•Surmounted market competition and resolved effectively various business challenges.
•Established strong market share of the company, set up outstanding repute and built up brands.
•Developed strong business relationships with clients, vendors and suppliers
Perform direct marketing and sales activities to generate sales as per the agreed sales and marketing plan.
• Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales and strengthen the position and image of our brands.
• Respond to and follow up sales enquiries by mail telephone, and personal visits.
•Formulated a follow-up strategy that brought warm leads into the showroom and achieved a close rate of 85-100% in sales with 40-50 prospective clients per month.
•Significantly increased profits by 20% or more by guiding clients through a comprehensive consultation and selection of upgrades.
• Maintain and develop existing and new customers through planned individual account support.
• Monitor and report on activities and provide relevant management
Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Prepares reports by collecting, analyzing, and summarizing information.
•Maintains quality service by establishing and enforcing organization standards.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
•Generated 100% of sales target in the 3 years
Customer Service And Sales Agent
CARTHAGO - Tunisia
• Determine requirements by working with customers.
•Answers inquiries by clarifying desired information; researching locating, and providing information.
•Resolve problems by clarifying issues; researching and exploring answers and implementing solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•Maintains call center database by entering information.
•Updates job knowledge by participating in educational opportunities.
courses: Certificate Of Completion: LG Electronics Gulf FZE