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Hidayatullah Mohammed , Marketing and Operations

Hidayatullah Mohammed

Marketing and Operations·Alif The Label

Australia

Bachelor's degree, Information Systems Management

Work experience

Total years of experience: 16 years, 3 months

Marketing and Operations

November 2024 - Present

Alif The Label

Sydney, Australia Remote

November 2024 - Present

• Drive marketing initiatives and promotional campaigns to grow brand awareness and client base.
• Manage day-to-day operational activities including vendor coordination, logistics, and reporting.
• Develop and execute sales strategies to acquire new clients and maintain existing relationships.
• Collaborate with cross-functional teams to ensure timely delivery of projects and campaigns.
• Monitor KPIs and prepare management reports to support strategic decision-making.

Company industry:
Fashion & Apparel
Job role:
Marketing and PR

Operations Specialist

March 2024 - Present

Cyber Solution

Sydney, Australia

March 2024 - Present

• Monitor daily business and operational activities.
• Coordinate between technical teams, clients, and management.
• Maintain operational records and reports.
• Support IT service requests and incident management.
• Assist with workflow improvements and operational planning.

Company industry:
IT Services
Job role:
Human Resources and Recruitment

Operations Specialist & Sales Support

March 2024 - Present

Cyber Solution

Sydney, Australia Hybrid

March 2024 - Present

• Spearhead business development activities by identifying new sales opportunities and converting leads into clients, contributing to a
growing client portfolio.
• Manage end-to-end project coordination between technical teams, clients, and senior management, ensuring on-time delivery within scope
and budget.
• Develop and maintain operational dashboards and client reporting to support sales pipeline management and executive decision-making.
• Lead incident management processes, including escalation, resolution, and post-incident reviews, reducing response times by
implementing structured workflows.
• Drive continuous improvement of internal processes, resulting in measurable gains in team productivity and client satisfaction.

Company industry:
IT Services
Job role:
7364

Financial Markets — Retail Trader | Crypto, Equities & Commodities

January 2017 - Present

Hidayat

Sydney, Australia Remote

January 2017 - Present

• Actively trade cryptocurrency across major centralised exchanges including Binance, KuCoin, MEXC, Gate.io, and CoinSpot, building a
diversified digital-asset portfolio over 8+ years.
• Execute technical analysis using TradingView charting tools — applying indicators, price action, and pattern recognition to inform entry/exit
decisions across multiple timeframes.
• Manage a multi-asset portfolio encompassing cryptocurrencies, equities, and commodities, applying risk-adjusted position sizing and
portfolio diversification principles.
• Apply leverage and margin trading strategies in crypto markets with disciplined risk management, including stop-loss placement and
position monitoring.
• Continuously develop market knowledge and trading skills with a goal to transition into a professional financial markets or fintech role.

Company industry:
Financial Services

Client Consultant / Network & Systems Support

September 2019 - March 2024

Python Technologies

Sydney, Australia

September 2019 - March 2024

• Installed and maintained networks, servers, and workstations.
• Provided technical support and troubleshooting.
• Monitored network performance and security.
• Managed upgrades and infrastructure improvements.

Company industry:
IT Services

Client Consultant / Sales & Network Systems Advisor

September 2019 - March 2024

Python Technologies

Sydney, Australia Hybrid

September 2019 - March 2024

• Generated new business by conducting consultative sales engagements, understanding client needs, and proposing tailored IT and
network solutions — consistently meeting and exceeding sales targets.
• Managed the full project lifecycle for IT infrastructure implementations: scoping, planning, resource allocation, deployment, and
post-go-live support.
• Built and maintained long-term client relationships through regular account reviews, upselling, and proactive technical support.
• Led a team of technicians in installing, configuring, and maintaining networks, servers, and workstations for SME clients across Sydney.
• Delivered regular performance and project status reports to senior management, ensuring full transparency across all active engagements.

Company industry:
IT Services

Computer Networks & Systems Support Officer

May 2017 - August 2019

Exon Systems

Sydney, Australia

May 2017 - August 2019

• Provided network and connectivity support.
• Maintained technical documentation and reports.
• Monitored security updates and backups.

Company industry:
Technical Maintenance & Repair

Network & Systems Support Officer

May 2017 - August 2019

Exon Systems

Sydney, Australia

May 2017 - August 2019

• Provided Tier 2/3 network and systems support to enterprise clients, diagnosing and resolving complex connectivity and infrastructure
issues.
• Maintained technical documentation and operational reports, ensuring compliance with client SLAs and internal quality standards.
• Supported project delivery teams during infrastructure rollouts, contributing to planning, testing, and cutover activities.
• Monitored security updates, patch management, and backup schedules to maintain 99%+ system availability.

Company industry:
Technical Maintenance & Repair
Job role:
Support Services

Assistant Manager / Customer Service Representative

March 2010 - January 2017

BP Connect Sydney (Mosman)

Sydney, Australia

March 2010 - January 2017

• Delivered high-quality customer service.
• Managed transactions and cash reconciliation.
• Resolved customer inquiries and supported team operations.

Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Assistant Manager / Customer Service Representative

March 2010 - January 2017

BP Connect Sydney

Sydney, Australia

March 2010 - January 2017

• Supervised daily operations, staff scheduling, and performance management for a high-volume retail site.
• Led customer engagement initiatives that improved customer satisfaction scores and repeat business.
• Managed cash reconciliation, inventory tracking, and financial reporting with zero-tolerance for discrepancies.
• Trained and mentored new staff, fostering a high-performance team culture.

Company industry:
Oil & Gas
Job role:
Design, Creative, and Arts

Education

Victoria University

January 2016

January 2016

Bachelor's degree, Information Systems Management

Australia

Pacific College of Technology

January 2013

January 2013

Bachelor's degree, Network Security

Australia

Union College

January 2010

January 2010

Bachelor's degree, Business Administration And Information Technology

Australia

Skills

Innovative Problem Solver
Expert
Innovative Problem Solver
Expert
Managerial Skills
Expert
Managerial Skills
Expert
Negotiation
Expert
Negotiation
Expert
Independent Thinker
Expert
Independent Thinker
Expert
Communicator
Expert
Communicator
Expert
Delivering Results
Expert
Delivering Results
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SYSTEMS INTEGRATION
Intermediate
SYSTEMS INTEGRATION
Intermediate
TECHNICAL CONSULTING
Intermediate
TECHNICAL CONSULTING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FINANCIAL MARKET
Intermediate
FINANCIAL MARKET
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Expert
Hindi
Intermediate
Urdu
Intermediate
Arabic
Beginner

Training and Certifications

Certifications
Certificate IV in Business
Certificate IV in Business

Hobbies

  • Reading, listening podcasts, reflecting, contemplating
  • swimming, gym - lifting weights, long walks, hikes