Hidayatullah Mohammed

• Drive marketing initiatives and promotional campaigns to grow brand awareness and client base.
• Manage day-to-day operational activities including vendor coordination, logistics, and reporting.
• Develop and execute sales strategies to acquire new clients and maintain existing relationships.
• Collaborate with cross-functional teams to ensure timely delivery of projects and campaigns.
• Monitor KPIs and prepare management reports to support strategic decision-making.

• Monitor daily business and operational activities.
• Coordinate between technical teams, clients, and management.
• Maintain operational records and reports.
• Support IT service requests and incident management.
• Assist with workflow improvements and operational planning.

• Spearhead business development activities by identifying new sales opportunities and converting leads into clients, contributing to a
growing client portfolio.
• Manage end-to-end project coordination between technical teams, clients, and senior management, ensuring on-time delivery within scope
and budget.
• Develop and maintain operational dashboards and client reporting to support sales pipeline management and executive decision-making.
• Lead incident management processes, including escalation, resolution, and post-incident reviews, reducing response times by
implementing structured workflows.
• Drive continuous improvement of internal processes, resulting in measurable gains in team productivity and client satisfaction.

• Actively trade cryptocurrency across major centralised exchanges including Binance, KuCoin, MEXC, Gate.io, and CoinSpot, building a
diversified digital-asset portfolio over 8+ years.
• Execute technical analysis using TradingView charting tools — applying indicators, price action, and pattern recognition to inform entry/exit
decisions across multiple timeframes.
• Manage a multi-asset portfolio encompassing cryptocurrencies, equities, and commodities, applying risk-adjusted position sizing and
portfolio diversification principles.
• Apply leverage and margin trading strategies in crypto markets with disciplined risk management, including stop-loss placement and
position monitoring.
• Continuously develop market knowledge and trading skills with a goal to transition into a professional financial markets or fintech role.

• Installed and maintained networks, servers, and workstations.
• Provided technical support and troubleshooting.
• Monitored network performance and security.
• Managed upgrades and infrastructure improvements.

• Generated new business by conducting consultative sales engagements, understanding client needs, and proposing tailored IT and
network solutions — consistently meeting and exceeding sales targets.
• Managed the full project lifecycle for IT infrastructure implementations: scoping, planning, resource allocation, deployment, and
post-go-live support.
• Built and maintained long-term client relationships through regular account reviews, upselling, and proactive technical support.
• Led a team of technicians in installing, configuring, and maintaining networks, servers, and workstations for SME clients across Sydney.
• Delivered regular performance and project status reports to senior management, ensuring full transparency across all active engagements.

• Provided network and connectivity support.
• Maintained technical documentation and reports.
• Monitored security updates and backups.

• Provided Tier 2/3 network and systems support to enterprise clients, diagnosing and resolving complex connectivity and infrastructure
issues.
• Maintained technical documentation and operational reports, ensuring compliance with client SLAs and internal quality standards.
• Supported project delivery teams during infrastructure rollouts, contributing to planning, testing, and cutover activities.
• Monitored security updates, patch management, and backup schedules to maintain 99%+ system availability.

• Delivered high-quality customer service.
• Managed transactions and cash reconciliation.
• Resolved customer inquiries and supported team operations.

• Supervised daily operations, staff scheduling, and performance management for a high-volume retail site.
• Led customer engagement initiatives that improved customer satisfaction scores and repeat business.
• Managed cash reconciliation, inventory tracking, and financial reporting with zero-tolerance for discrepancies.
• Trained and mentored new staff, fostering a high-performance team culture.