Operations Specialist (Temporary)
Tesla
Total years of experience :6 years, 11 Months
Support all internal Sales, Registration and delivery processes on as-needs basis for both new and used cars such as:
• Order operations
• Delivery operations
• Vehicle registration and ownership transfer
• Purchase orders
• Collections
- Reviewing documentation for accuracy and completion
- Internal customer resolutions procedures
- Management of internal and external correspondence
- Trade-In
- Manage day-to-day operations, whilst recommending and driving necessary process improvements
- Ensure all internal processes are compliant and report any potential irregularities
- Constantly search for ways to optimize, reduce or eliminate unnecessary tasks
- Show flexibility to support the different needs of the business in relation to the sale and delivery of new vehicles on an ad-hoc basis
- Support with escalation when required, assuring customer satisfaction and operations readiness are secure
- Test and check listing of vehicles and escalate any issues relating to pricing or presentation.
Evaluate insurance applications and decide whether to provide insurance., Explaining different types of Insurance Packages, Directly Dealing with clients, Preparing insurance policy terms and conditions Collecting background information and assessments of risk, Deciding the wording of policies, Determining motor insurance premiums, Explaining documents and processes to client
Provides encouragement to team members, including communicating team
target and identifying areas for new training or skill checks.
Answers team member quarries, and oversees with team work for quality and
guideline compliance Provides quality customer service, including interacting
with customers, answering customer enquiries, and effectively handling
customer complaints.
Profund customer service, sales and underwriting coaching
Responsible for offering a variety of car insurance policies to a wide
demographic customer In addition to selling products and services, customize
insurance programs to suit individual customers, often covering a Variety of
risks, Meeting Sales Goals 100%
Strong communication skills and customer service skills
Sense of initiative and follow through when possibly cold calling customers
Familiarity with Uae Motor insurance laws
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients.
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Select company that offers type of coverage requested by client to underwrite
policy.
Explain features, advantages and disadvantages of various policies to promote
sale of insurance plans.
Maintain records, reports, or files
Completes coverage by delivering policy; planning future follow-up
(1 year 4 months)
al qouz 3
Cultivated relationships with clients and maximized business opportunities.
Prepare, present and follow up with customers on quotations. Focused on
maximizing the customers shopping experience.
Handling customer payments, refunds, complaints, compliments, Open and
close cash registers, performing tasks such as counting money, separating
charge slips, coupons, and vouchers, balancing cash drawers, and making
deposits.
Marketing