Hikmat Obeid

- Developing key account management initiative and building division
- Closely managing 15 named accounts
- Monitoring the quality of service, maintaining client satisfaction
- Generating Dashboards, statistics and reports, and making actions accordingly.
- Pushing towards growing recurring business
- Exploring client’s organizational structure and expanding among different client’s division

- Handled named account in terms of Redhat business: Selling new subscriptions, renewing subscriptions, Service level agreements, etc.
- Conducted end-to-end project management on infrastructure project for major Oil & Gas company
- Introducing Azure Public Cloud’ Business
 Helping clients move their workloads to the cloud.
 Educating clients about datacenter transformation and setting roadmap.
 Sizing and proposing the right solution.
- Planned and executed 3 successful customer events (seminars) in cooperation with marketing coordinator.

Business Development: Establishing the Information Security division
- Products and Partnerships: 1- Studied the market needs and shortlisted suitable products.
2- Settled agreements with major industry players to build competitive advantage.
- Team: Developed and managed team of both existing and newly hired resources.
- Funds, sales and management:
 Prepared a 5-year plan showing investment funds and return on investment.
 Identified and highlighted company’s strength points.
 Identified and treated company’s weakness points.
- Integration with existing division: Defined the relationship and communication procedures with other divisions to guarantee proper use of company’s assets.


Account Management: Company’s existing products and services
- Significant account management: gaining and introducing new clients, whilst closing challenging deals in a timely manner
- Managed to obtain organizational and product approval by major contractors and consultants.
- Prepared submittals for: Security systems (Access Control and CCTV) and Audiovisual systems.

- Conducted end-to-end project management on network infrastructure, security, VOIP and datacenter projects.
- Managed over 40 projects including 12 major projects (up to 2M USD/project and up to 4 major projects at a time)
- Delivered 90% of projects on time, within scope and within budget.
- Arranged focus groups involving different parties to identify potential risks and set contingency plan.
- Responded to financial limitations by (i) Finding alternatives to fund my projects and (ii) Facilitating collection.
I took full responsibility of all project aspects including scope definition, scheduling (MS Project), budgeting and financial control, team building and management, stakeholders' management, communications, logistics, quality, risk, procurement and contracts, conflict management, change management, etc.

- Assisted in managing projects from initiation to closure.
- Coordinated various project works including preparing scope, creating work plan, planning resources, developing schedule, execution, status and progress reports.
- Conducted outdoors activities like site surveys.
- Facilitated communication of the project’s status, budget, costs, issues, and related information to the project’s team leaders, project sponsor, steering committee, affected business units and team members as appropriate.
- Updated the knowledge content and participated in knowledge management activities.
- Provided post-project support for technical and business related matters in coordination with concerned teams.

- Broke into new accounts, Identified new prospective clients, assessed and filtered
- Launched the sales efforts in the Jeddah’s new branch and introduced MATCO/EMC to a new market.
- Planned, developed, and implemented field sales action plans.
- Arranged for after sale support to clients