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Hilal Yamak

Soft Services Manager·El-Seif Company Group

Saudi Arabia

Diploma, Business Administration And Hospitality Management

Work experience

Total years of experience: 7 years, 0 months

Soft Services Manager

July 2019 - Present

El-Seif Company Group

Jeddah, Saudi Arabia

July 2019 - Present

Red Sea Global Project KAFD - King Abdullah Financial District SNB (Saudi National Bank Tower ) H-H-R - High-Speed Railway Train Station (Jeddah - Mecca - Rabigh - Medina)

Direct facility management and maintenance efforts, including pest control, waste management, groundskeeping, and other concurrent operations. Ensure the proper functioning of all soft services-related equipment through comprehensive knowledge and proactive maintenance. Monitor and replenish consumable stock levels as needed to maintain operational efficiency. Strictly adhere to health and safety regulations and enforce company-related practices. Oversee various activities and inspect and maintain rooms to ensure they meet established standards.

• Orchestrated multiple simultaneous facility management operations, improving coordination and efficiency by 30%
• Maintained exceptional standards of cleanliness and safety, achieving a 95% compliance rate with company and regulatory guidelines
• Enhanced customer satisfaction by 25% through professional handling of complaints and requests
• Increased operational efficiency by 20% through effective stock monitoring and replenishment strategies

Skills: Operations Management/Regulatory Compliance/Problem Resolution/Property Maintenance & Management/Business Development

Company industry:: Hospitality & Accomodation
Job role:: Management

Education

Holmes college

March 2002

Diploma, Business Administration And Hospitality Management

Australia

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate