Position: Receptionist/ Customer Service
Duration: April 2004-October 2007
JOB DESCRIPTION: (DUTIES AND RESPONSIBILITIES)
A. Receptionist and cashier (Salon and SPA)
• Salon and Spa receptionist is responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the salon and spa facility and scheduling appointments. Their duties also include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
• Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents, sending of daily income, weekly income and monthly income / reports
• Markets and Sells different kinds of beauty products like whitening soap, creams, lotions and body scrub, oil etc
B. Secretary / Admin Assistant
• Provide high level administrative support by conducting research preparing statistical reports handling information requests and performing clerical function such as preparing correspondence receiving visitors, arranging conference calls, and scheduling meeting
• May also train and supervise lower level clerical staff
• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution
• Supervise and train others clerical, staff and interpret administrative and operating policies and procedures for employees
• Open, sort and distribute incoming correspondence, including fax and emails
• File and retrieve corporate documents, records and reports
• Greet visitors and determine whether they should be given access to specific individuals
• Prepare responses to correspondence containing routine inquiries
• Perform general offices duties such as ordering supplies, maintaining records, management systems and performing basic bookkeeping work
• Make travel arrangement for executive
• Preparation of check payment for licenses, taxes, electricity and others
• Attend meeting in order to record minutes
• Manage and maintain executive schedules
• Prepare invoices, reports, memos and letter financial statements, other documents using word for processing spreadsheet and software or presentation software.
• Coordinating all office functions and supervising a team of three HR and administrative professionals.
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
• Functioned as primary liaison to customers and personnel thus, ensuring a consistently positive customer experience and satisfied personnel.
• Quickly became a trusted assistant to the company president, board of directors and earned a reputation for maintaining a positive attitude and producing high-quality work.
C. Reseller Sales Assistant
• Prepare 'Request for Credit Note' for PUJ/Account Specific Discounting.
• Upload credit notes in SAP.
• Printing Credit Notes for transmittal to dealers.
• Maintain and update the list of district MFS/DO commitments
• Follow up and record weekly update of ASE on MFS/DO projects
• Consolidate weekly highlights.
• Prepare monthly DOE totalizer reports (PUJ net-billing)
• Handle various submissions and reports (e.g. competitive outlet. Closed stations monitoring, etc)
• Reconcile dealer's statement of account.
• Process receipts for rental payments (applicable for Manila-based ASEs
• Prepare 'Notice of RDC Expiration' for company-owned SS six months before RDC expiration.
• Prepare copies of RDC for signature of the dealer, ASE, DM, RM and monitor the status.
• Maintain and update database for RDC expiration.
• Prepare net-billing request matrix.
• Collate price board picture of stations in price-war area. Follow up the dealers directly.
D. HSE Assistant / HSE Clerk
• Develops and establish an effective system of proving office and clerical work within the Section/ Department.
• Coordinates with concerned consultants, contractors, parties, agencies, dealers on trainings, seminars related to Health, Safety and Environment as assigned by the HSE Officer.
• Consistently updates data bases, folders and Service Stations List of permits and clearances.
• Process of invoices through SAP, Debit Note and Credit Note.
• Process of invoices of various contractors/ consultants.
• Prepare/ s Payment Orders for check preparation of payables to DENR and LLDA and also for reimbursement of dealers/ contractors and consultants.
• Create presentation for Quarterly Staff Meeting.
• Perform/s Administrative work for the Health, Safety and Environment Compliance.
E. Receptionist (Petron Corporation)
• Receptionists are the face of the company. It's a designation that demands candidates with the effective interpersonal skills.
• All activities and works of receptionist revolve around welcoming and greeting customers with smile
• As a receptionist make sure that the customers and people visiting the office are comfortable in getting their queries cleared.
• Maintain records of guests and visitors coming in and out of the building
• Assist the daily guests, visitors and employees of the building.
• In-charge of the DTR (Daily Time Record) of the ff;
o Petron Megaplaza Building Technical Personnel
o Petron Megaplaza Building Customer Services
o Petron Megaplaza Building House Keeping Personnel
In-charge of building properties and equipments
- مجال الشركة:
- الاستعانة بالمصادر الخارجية لخدمة العملاء
- الدور الوظيفي:
-
خدمة العملاء ومركز الإتصال
