Airport services Agent
QATAR AIRWAYS
Total years of experience :11 years, 2 Months
• Monitor GHA in flight operations of Qatar Airways in Bangalore Station..
• Conduct Internal Performance Audits for GHA in all flight operations of Qatar Airways in Bangalore Station.
• Official Trainer for BLR STATION for Altea Check In and Ramp systems of Qatar Airways.
• Handles Admin functions including flight stationeries of Qatar Airways.
• Handled Air france GHA team in complete flight operations in areas like Pre flight, check in, Boarding, Arrivals, Turn Around Cordination, Ramp operations, Trainings etc...
• Supporting team mates by providing assistances in Ticketing and reservations and also does the rebooking and reissuance in case of any irregularities using ALTEA DCS & AMADEUS.
• Issuing tickets, collecting payments from customers and making changes to customers' reservations.- checks in the passengers to ensure they have to right tickets to their desired destination.
• Monitor the Self Check-in Kiosks and ensure Passengers are briefed on the process and usage of the kiosks.
• Liaising with Dispatchers, hub control and duty officer on duty with regards to any operational issues during the flight boarding
• Coordination between ramp and Centralized Load Control department to ensure smooth functions. Instructing ramp about the ULD plan, Coordinating with BMA and BBA and the ramp supervisor to release the aircraft on time. Also giving the assistance in Captain’s Flight briefing.
• Monitor all functions of mishandled baggage handling in arrival, proper checks in World Tracer for bags and in order to ensure the best services to customers on arrivals.
• BEST EMPLOYEE OF THE QUARTER (April-June 2012)
• Worked on ALTEA DC cutover for Srilankan Airways Bangalore.
• Worked on ALTEA Ramp FM cutover for Air France Bangalore.
• Training Head for Air France GHA
• K agent for Airfrance. (Flight Operations- Ramp)
Globe Ground India, Air France/KLM, Bangalore, 2011-present - Senior Passenger Service Agent
• Check in Passengers
• Document Check
• Reservation and Ticketing
• Crew Clearance at immigration
• Boarding Gate Controller
• World Tracer Management and Manual baggage reconciliation system.
• Issuing PIR's, raising AHL's and follow-up messages on World Tracer
• Issuing excess baggage vouchers (EMD & MCO)
• Giving assistance for Captain's briefing and calculating the Pay load for the flight
• Coordinating with load sheet, ramp, cargo, BMA etc to ensure the smooth handling of flight operations
• K agent for Airfrance. (Flight Operations- Ramp)
• Handling IRG flights including rerouting and reissuance of tickets.
• Bachelors of Business Administration (2011 - 2014) (University of Magadh)
• Diploma in Airport Management and Customer Care (2010-2011) TRAININGS • DCS - ALTEA check-in procedure. • Ramp Operations for Air France - K Agent & Ramp FM • DGR CAT 10. • Amadeus Reservation system. • World Tracer Management. • UK, USA, Canada, Schengen Visa document check. • Aircraft Rescue and Fire fighting (ARFF) • LERAP (Air France) • Aviation Security (AVSEC) • Ramp Safety. • COP - Disruption Transfer Tool in ALTEA DC. • Signature of Services in Customer service - Air France (SOS) OPERATIONAL AREAS • Passenger Services • Baggage Services • Ramp Services
• S.N.D.P. Higher secondary School (2008 - 2010)