ASSISTANT OPERATIONS MANAGER
SAFA TELECOM LLC - IEC TELECOM GROUP
Total years of experience :13 years, 5 Months
Operational Oversight: Ensure seamless coordination between departments, optimizing company operations and enhancing efficiency.
Sales Support: Supervise sales team activities, guiding the preparation and submission of quotes, proposals, and tenders in alignment with company policies to secure business opportunities.
Customer Relationship Management: Manage key customer accounts, catering to their needs and fostering strong relationships to bolster customer satisfaction and loyalty.
Billing Management: Oversee monthly billing processes for Yahsat & Thuraya Products, guaranteeing accuracy and timely.
invoicing to maintain healthy cash flow.
Logistics and Inventory: Collaborate with inventory control for accurate records and streamline logistics operations for efficient supply chain management.
CRM Management: Maintain online customer CRM portals (SAP Ariba, Tualia), ensuring data accuracy for effective customer engagement and management.
Compliance and Documentation: Manage customer registration, ensuring adherence to company protocols while maintaining confidentiality of sensitive data.
Financial Coordination: Work closely with finance for receivables management, ensuring prompt payment collection and supporting financial reporting needs.
Quality Assurance: Oversee engineers' activities to uphold service quality standards, ensuring satisfactory service delivery to customers.
SLA Compliance: Supervise support team operations, ensuring compliance with contractual SLAs to maintain service excellence.
Procurement Support: Assist procurement in drafting customer contracts, facilitating smooth transactions and contract management.
Regulatory Compliance: Coordinate optima cards and LOA renewals for CICPA passes, ensuring regulatory compliance.
Confidentiality: Safeguard company documents and sensitive information, maintaining confidentiality to protect organizational integrity.
Efficient Calendar Management: Ensure the Manager's calendar is meticulously maintained to accurately schedule appointments and commitments, optimizing time management and productivity.
Effective Meeting Coordination: Coordinate and schedule meetings efficiently, securing appropriate conference rooms and resources promptly, facilitating smooth communication and collaboration.
Comprehensive Travel Arrangements: Manage all aspects of executive travel arrangements meticulously, including itinerary preparation and record maintenance, ensuring seamless and stress-free travel experiences.
Precise Correspondence Handling: Prepare correspondence and handle mail distribution with precision and timeliness, maintaining effective communication channels both internally and externally.
Confidential Document Management: Handle confidential and sensitive documents with utmost discretion and professionalism, safeguarding sensitive information and maintaining trust.
Thorough Project Management: Manage projects effectively, conducting necessary research to support executive initiatives, ensuring timely and successful project completion.
Insightful Reporting and Analysis: Prepare comprehensive statistical reports to aid in decision-making processes, reviewing and analysing incoming memos, submissions, and reports to determine their significance and plan their distribution accordingly.
Exemplary Customer Service: Uphold high standards of quality customer service in all interactions, internally and externally, fostering positive relationships and enhancing organizational reputation.
Streamlined Office Procedures: Maintain office procedures and protocols to ensure smooth operations and efficiency, promoting a productive and cohesive work environment.
Account Management: Manage Small and Medium Enterprises (SMEs) and Etihad Airways accounts, ensuring exceptional service and support.
Customer Account Administration: Utilize BSCS, CRM, and E-Serv Payment Gateway applications to activate, create, and maintain customer accounts across various segments (Consumers/SMEs/Key).
Customized Solutions: Identify customer needs and customize products or services, accordingly, facilitating the transaction process from contract creation to product or service delivery.
Payment Processing: Process cash, check, and credit card payments at the Point of Sale (POS) throughout the day, ensuring accuracy and compliance with financial procedures.
Store Closing Procedures: Assist in closing the store at the end of the day, reconciling cash registers, preparing receipts for bank deposits, and updating financial records.
Market Awareness: Stay informed about market trends and competitors to provide strategic insights and maintain a competitive edge.
Team Supervision: Supervise and train team members as needed, ensuring high performance and adherence to company standards.
Effective Customer Support: Analyse and understand customer inquiries to provide prompt assistance.
Tailored Solutions: Recommend suitable solutions based on customer needs.
Accurate Product Activation: Activate products and services accurately following established procedures.
Secure Transactions: Process cash, credit card, and cheque transactions securely and efficiently.
Complaint Resolution: Address customer complaints promptly, resolving them independently or escalating as necessary.
Product Knowledge: Stay informed about company products and educate customers on their benefits.
Competitor Awareness: Keep abreast of competitor products to better assist customers and stay competitive.
Major Banking & Finance Subjects are as follows: Thesis: Du Telecom financial analysis with Competitor in UAE.
Major in Computer Science
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