ESL Instructor
Saudi Arabia
Total years of experience :2 years, 9 Months
Teach Cambridge PET and KET a British curriculum
create ILP
administrative work
Teach English to female students in Saudi Arabia, bringing beginner level students up to intermediate.
Participation Manager- design and implement a programme for each classroom to have all girls participate in class. This has bought the grades and overall classroom morale up.
Teach business to students and have them present and write project papers.
February 2013-March 2013 Estate Agent, London
Responsibilities: • Generate list of people who are target clients.
• Organise database of new potential clients.
• Speak and spark interest.
July 2012-September 2012 Olympics and Paralympics 2012, London
Responsibilities were: • Supporting managers to give feedback of what works whilst selling, were implemented.
• Promoting - Sparking customers interest
• Colleague support
March 2012-March 2012 Ideal Home Show, Chic Shutters, London
Responsibilities were: • Speaking to interested customers
• Collecting contact details of industry buyers, and other long term buyers.
• Interact with customers who are just browsing, to those interested to buy the next day.
September 2011- September 2011 VCA Finance and Marketing, Bristol
Main responsibilities were: • Creating a user guide to their control management system to be used in their staff development and training.
• Producing a prototype 1 page executive summary of a monthly financial business report for the chief executive.
• High level input into future strategy consultations.
July 2009-August 2009 NHS Call Centre Adviser, Teleperformance, Bristol
Responsible for providing an effective customer service giving out appropriate antiviral codes and recording details of callers concerned with having swine flu. This required me to: • Effectively deal with overflow calls from London communication centre.
• Manage giving clinical advice to potential patients.
• Prioritise action for emergency calls and escalating to the next level.
June 2007-Dec 2007 Sales Assistant Boots Eastgate, Bristol
Responsible for driving up sales and service levels to exceed customer expectations through using a combination of sales techniques and interpersonal skills. This included: • Meeting targets of 30 or more sign ups. Signing up 33 Boots advantage card in a 7hour shift: the previous in-store record was 14.
• Supervising junior colleagues.
• Training and developing other team members into better sales people.
Diploma in Personal Performance Coaching (January 2012-April 2013) one on one coaching. Holding people to account, allowing them to produce results. Communication training. Coaching people around their individual performance, as well as in their business. Learning of coaching models.
Landmark Education’s two year “Introduction Leader” programme (February 2011-June 2013) while at University, I successfully completed the six month Landmark Curriculum and the seven month basic leadership programme. I am now trained to lead introductions for personal development courses at Landmark Education to 1 plus people
University of Kent Canterbury (Sept 2008- July 2011) BA Accounting and Finance
Mangotsfield Secondary School (Sept 2002 - July 2008): 4 grade B "A" levels: Applied Business Studies, General Studies, Law and Psychology 10 GSCEs, 1 grade A, 9 grade B
