HIND BUKHARI

HEAD OF BRANCH OPERATIONS at ABU DHABI ISLAMIC BANK

• United Arab Emirates - Abu Dhabi
• June 2003 to November 2014

Operations Support - Review, control and approval
 Cash Vault - Dual control of branch Vault
 Teller Area - Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products (drafts, telegraphic transfers, payment orders, currency exchange, safe boxes), where applicable approving the override of transactions exceeding specified teller limits
 Cash Management - Managing branch cash as per cash holding limit
 Back Office Area - Process & balance daily inward and outward clearing transactions.
 ATM - Cash replenishment, reconciliation, captured cards, ATM cash deposits and changing status of ATM cards to warm
 Be a custodian for dual control of security stationery
 Review of system processing entries & vouchers
 Reconciliation and review of errors in teller transactions
 Monitor and update Alarm, CCTV and deletion of access cards.
 Maintain and update the branch key register
 Perform reconciliation of trial balance and branch accounts with General Ledger.
 Sign on behalf of the bank as per the assigned limit.

2. Management of Service Delivery
 Observation of queue time and length and taking action as needed to capcitise serving counters and or managing customer traffic.
 Ensuring that Branch premises are maintained to the specified standards
 Manage and recommend changes to workflow for greater service and operational efficiency
 Resolve investigations and inquiries initiated by customers to the specified service standards.

3. Staff Management - Coordination
 Branch Tellers & Back Office Team - Maintain staff morale and relationship
 Observe, coach /train and counsel staff towards expected behaviours.
 Identify training developments needs for staff and ensure that these are met as per schedules.
 Appraise staff individual scorecard deliverables against scorecard targets.