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Henda Ragad ,  Administrative Secretary

Henda Ragad

Administrative Secretary·taj Merhba

Tunisia

Bachelor's degree, Public Law

Work experience

Total years of experience: 2 years, 0 months

Administrative Secretary

January 2025 - October 2025

taj Merhba

Sousse, Tunisia Hybrid

January 2025 - October 2025

*Managing emails, phone calls, and correspondence
* Scheduling meetings and coordinating staff calendars
* Maintaining guest, employee, and business records
* Preparing reports, invoices, and documents
* Assisting with reservations and customer inquiries
* Supporting HR, accounting, or purchasing departments
* Coordinating communication between hotel departments
* Handling data entry and updating hotel management systems

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

English Teacher

June 2025 - August 2025

ECE Private Language Institue

Denizli, Türkiye

June 2025 - August 2025

Company industry:
Primary, Prep, & Secondary School

HR legal Assistant

June 2024 - August 2024

Mars Lawyer Office

Medenine, Tunisia

June 2024 - August 2024

Company industry:
Law Firm

admin officer

January 2023 - August 2023

Mars Lawyer company

Medenine, Tunisia

January 2023 - August 2023

Company industry:
Law Firm
Job role:
Legal

Call Center Agent

June 2022 - August 2022

Apex Leads

Hammam Sousse, Tunisia

June 2022 - August 2022

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

University Of Sousse

June 2025

June 2025

Bachelor's degree, Public Law

Tunisia

Bachelor’s Degree Project – Law and Administrative Sciences • Research project on administrative law and public administration • Analysis of legal principles governing public authorities and administrative decision-making Administrative Skills
View attachment

Ben Gurdene High School

June 2022

June 2022

Higher diploma, Art

Tunisia

GPA (point): 11 out of 20

GPA (point): 11 out of 20

Skills

Teaching English
Expert
Teaching English
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Law
Expert
Law
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLIANCE AUDITING
Intermediate
COMPLIANCE AUDITING
Intermediate
CUSTOMER ADVOCACY
Expert
CUSTOMER ADVOCACY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INTERNATIONAL LAWS
Expert
INTERNATIONAL LAWS
Expert
KNOWLEDGE MANAGEMENT
Expert
KNOWLEDGE MANAGEMENT
Expert
LANGUAGE EDUCATION
Expert
LANGUAGE EDUCATION
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Education
Expert
Education
Expert
English grammar
Expert
English grammar
Expert
Language Teaching
Expert
Language Teaching
Expert
Written English
Expert
Written English
Expert
English
Expert
English
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administrative
Expert
Administrative
Expert
Front Office
Expert
Front Office
Expert
Minutes
Expert
Minutes
Expert
Project Management
Expert
Project Management
Expert
Human Resources
Expert
Human Resources
Expert
Preparation
Expert
Preparation
Expert
Banking
Intermediate
Banking
Intermediate
Management
Intermediate
Management
Intermediate
Secretarial
Expert
Secretarial
Expert
Sales
Expert
Sales
Expert
Accounting
Intermediate
Accounting
Intermediate
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Teamwork
Intermediate
Teamwork
Intermediate
Sales Representatives
Expert
Sales Representatives
Expert
Hospitality
Intermediate
Hospitality
Intermediate
Retail
Expert
Retail
Expert
Merchandising
Intermediate
Merchandising
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Property Management
Intermediate
Property Management
Intermediate
Real Estate
Intermediate
Real Estate
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Statutory
Expert
Statutory
Expert
Legal Consulting
Expert
Legal Consulting
Expert
Office Administration
Expert
Office Administration
Expert
Legal Matters
Expert
Legal Matters
Expert
Corporate Law
Expert
Corporate Law
Expert
Legal Advice
Expert
Legal Advice
Expert
IT law
Expert
IT law
Expert
Tax Law
Expert
Tax Law
Expert
Legal Affairs
Expert
Legal Affairs
Expert
Training
Expert
Training
Expert
Payroll
Expert
Payroll
Expert
HR Management
Expert
HR Management
Expert
Legal Writing
Expert
Legal Writing
Expert
Data Input
Expert
Data Input
Expert
Legal Review
Expert
Legal Review
Expert
Client Service
Expert
Client Service
Expert
Legal Research
Expert
Legal Research
Expert
Negotiation
Expert
Negotiation
Expert
Law
Expert
Law
Expert
Recruitment
Expert
Recruitment
Expert
Employee Relations
Expert
Employee Relations
Expert
Business Development
Expert
Business Development
Expert
Science
Expert
Science
Expert
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Public Relations
Expert
Public Relations
Expert
Virtual Assistance
Expert
Virtual Assistance
Expert
Teaching
Expert
Teaching
Expert
Teaching English
Expert
Teaching English
Expert
Graphic Design
Intermediate
Graphic Design
Intermediate
Content Creation
Intermediate
Content Creation
Intermediate
Social Media
Expert
Social Media
Expert
SEO
Intermediate
SEO
Intermediate

Languages

English

Expert

French

Expert

Memberships

Leo Club Sousse

dministrative support Event coordination Communication skills Team collaboration Community engag

October 2023

Training and Certifications

Certifications
certification in International Law
The Hague Acadmey of International Law
Jan 2026
Show credentials
Microsoft Certified Leader Development Certified Legal intern

Hobbies and interests

Communication & Customer Relations

Customer relations and client support Professional phone and email communication Conflict resolution and customer satisfaction strategies

Organization & Administration

Office organization and document management Scheduling, calendar management, and task prioritization Improving administrative workflows and filing systems

Professional Development

Personal development and leadership training Online courses in law, administration, and compliance Improving organizational and office management skills

Foreign Language Learning

Language learning and teaching methodologies Cross-cultural communication Educational volunteering

Academic & Legal Interests

Legal research and case analysis Reading about international law and human rights Following legal and arbitration developments