HIRA SHAHID

 Creating and maintain data base of the customers for revenue generation.
 To achieve sales goals and assigned targets though wide range of business solutions offered by etisalat.
 Handling corporate account assigned by the management and lead generation for new accounts opening..
 Building and strengthening relationships with SMB’s and enterprise clients by offering them customized products including IDA, BIB, BQS etc.
 Upselling and cross selling of etisalat other products to existing customers to maximize profitability..
 Providing quality customer care to achieve customer satisfaction and retention.
 Exploring new business opportunities within company’s prescribed framework.
 Ensuring proper documentation and timely delivery of service.
 To participate in sessions and activities organized by management

Zulfiqar Commercial brokers is the exporters of Japanese used vehicles. I work here in the capacity of sales team lead where my main role is to achieve monthly sales target through cold calling, emails and other networking and marketing promotional activities. I also supervise a sales team and motivate them to achieve their individual targets is also an important part of my job.Also I actively coordinate with Japanese staff regarding stock audits, timely shipment of vehicles and relative documents. I also analyse market reports complied by foreign marketing team and take relative measures based on that to ensure maximum growth in terms of profitability.Moreover to explore further international markets

Primarily responsible for maintain client’s complete profile, including services, contact details and invoicing.

 Also responsible for resolving all the accounting related queries within prescribed framework of time and procedure, maintaining effective communication with client via email and phone and also for conducting different audits by the start of billing cycle.

 Responsible for maintaining and updating client’s profile including services, complete contact details, invoicing and other secondary details.

 Resolves client’s queries related to his account, invoices, payment methods and service plans and pricing within prescribed framework of time and procedures.

 Keeps thorough record of client’s payment history, current status and also of account’s credit details in case if exists any.

 Maintain effective communication with the client via email and phone.
 Caters each client’s requirement on individual basis as par the type of industry they belong to.

 Keeps clients updated about their accounts status in the form of payment reminders and payment method details and any other change which may occur in accounting policies.

 Tracks, collects client’s payments and applies them to their respective profiles.

 Creates, maintains and regularly updates client’s data base, profit and loss statement and other accessory sheets for internal management purposes.

 Conducts various audits by the start, end and also in the middle of billing cycle for management’s purposes.

 Maintains effective interdepartmental as well as intradepartmental communication (particularly with sales department and support department) in order to deliver quality solutions to the client.

 Demonstrates technical communication skills and product knowledge of the company.

 Demonstrate ability to interact and cooperate with all company employees.

 Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

 Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.