Key Account Manager
ALFANAR Technical Services
مجموع سنوات الخبرة :15 years, 6 أشهر
The company is an ISO 9001:2008 organization and member of EASA and one of the largest service provider in the Middle East providing services for Rewinding, Repairing & Overhauling of Rotating & Static equipments and Premier Manufacturing Company for Pre-formed Coils & Magnet wires, recorded as the only facility in the Middle East to repair and rewind transformers of high voltage levels locally, so far the range up to 200MVA.
Key Project to Credit:
• Supply and Installation of Continues online Partial discharge monitoring systems PDTrackII for Hazardous area (Tasnee 2014)
• Motor’s Life Assessment Studies (Sabic 2013)
• Transformer’s Life Assessment Studies (Sabic 2013)
• Transformer’s Oil Replacement (Sabic 2013)
• Retrofit of new On Load Tap Changer for Main Power Transformer (Sabic 2014)
• Motor Service Long Term Contracts (SWCC/Sabic/Tasnee/Sasref/APC/ Maaden Phosphate)
Highlights:
• Provided advice and sales support on a range of company products to accommodate corporate goals and operations needs by providing positive professional services, assuring revenue growth, positive impact on margin and high customer satisfaction.
Key Responsibilities:
• Delivering strategic value by understanding and responding to a client’s business environment, problems and challenges, by visiting clients frequent for generation of new opportunities and receive feedback.
• Uncovering business requirements, price schedules and discount rates; developing a technical sales strategy, and creating effective demonstration solutions that address customer requirements.
• Establishing new business, preparing pre-qualification documents facilitating long-term client relationships through the delivery of technical solutions and establishing new lines of business.
• Handling the Product lifecycle, adding new clients and maximizing existing client’s potential to comply with business objectives, business plans and annual budgets and liaising with business customers from a technical and commercial perspective throughout the product lifecycle.
• Developing and initiating a strategy to increase the market share, new markets, and new solutions to internal and external, existing and non-existing customers by collating and analyzing of market information.
• Reviewing RFQs and capturing inquiries, conducting technical analysis preceding negotiations contracts, terms and conditions and accordingly finalizing suppliers, associated tender cost estimations and technical/commercial offers as per organizational policies/ procedures.
• Liaising with clients to analyze project requirements, evaluating inquiry documents and accordingly recommending suitable/ economical solutions in compliance with the established technical specification/ quality standards.
• Creating detailed proposals for the proposed solutions, effectively negotiating contracts, terms and conditions as well as following up with customers until contract is awarded.
• Liaising with sales and marketing departments and responding to clients queries regarding products usages and safety assurance. Implementing research strategy on markets/products to counteract competitors, hence gaining high revenue.
• Coordinating with Internal departments to upkeep customer satisfaction and liaising with existing clients for generation of new opportunities and receiving feedback from them for improving services.
• Contributing to decisions about future enhancements and supporting finance department in collecting unpaid debts and maintaining estimate reports and sales literature.
The company serves as a Repair and Rewinding Service center, solving break downs problems for all kinds of Electrical Rotating Machines. Warranty backed services include rewinding, Repairing and Maintenance of All types of Pumps, AC/DC Motors, alternators, Explosion proof Motors, Gear Motor, Dynamic Balancing.
Highlights:
• Spearheaded a team of 2 Data entry, 1 Supervisor, 3 Foremen and 26 technicians & helpers towards routine and preventative maintenance on Rotating machines.
• Oversaw maintenance, repair, inspection, fault finding on machines/equipment at approved service locations or at customer location.
Key Responsibilities:
• Provided technical advice on projects; performed all Preventative Maintenance on rotating machines and efficiently worked on customer sites during initial motor erection and commissioning stage.
• Delivered technical work to time and cost targets, provided successful project outcomes for clients and determined cause of vibration, using measurement equipment.
• Carried out detailed calculations, electrical measurements on motors and generators; supervised assembly and dis-assembly of motor and generators.
• Produced detailed and performance specification by clearly understanding factory test reports and inspection results as well as troubleshooting/ repairing various motor and generators problems.
• Monitored and scheduled all repairs carried out to motors, either at customer sites or at authorized Motor Service shops.
• Dealt with day-to-day queries from site and customers, served as key point of contact between customers and motor service shop.
• Carried out Quality inspection and failure analysis of Components and ensured Quality as per ISO 9001:2008, EASA AR-100/2010.
• Ensured any modifications, however minor, are dealt with using the established company process, as well as maintained reports to meet Aramco MSSD procedures.
• Supported Diagnostic and Remedial Work/Operations in the event of equipment failure using relevant Engineering Drawings, Vendor Manuals and other Data to assist with corrective action.
• Maintained accurate and comprehensive records including, but not limited to: event logs, maintenance records, override logs in addition to maintaining positive and tactful relationships with others.
Other Trainings & Certifications: • Tactical Sales, Inovica Business Consultants by Thomas King • Partial discharge monitoring systems on GIS and Transformers, DMS Factory, Glasgow • Partial discharge monitoring systems on Motors and Generators, IRIS Power by Greg Stone • Partial discharge theory on motors and Generators, IRIS Power by Greg Stone • Transformer Online and offline Electrical Testing, Al-Fanar Technical Services • Motor Online and Offline Electrical Testing, Al-Fanar Technical Services • Condition Monitoring of Static and Rotating Machines, Al-Fanar Technical Services • Maintenance and Repair of Explosion proof motors, ABB Italy • Vibration analysis category I, Arabian Qudra • In house Balancing, Arabian Qudra • Laser and dial indicators shaft alignment, Arabian Qudra • Mechanical measurements, Arabian Qudra • Root cause of failure analysis, Arabian Qudra • 45 days on overseas ship, National Navigation Company Online Trainings from Mind Leaders Special Package ( American Chamber of Commerce in Egypt): • Business Ethics • Building Relationships • Communication Skills • Customer Service • Sales and Marketing • Negotiation • Time management • Team work • Problem Solving Through Productive Thinking • Effective Presentations