Hisham Ibrahim Eltinay

Team lead responsible for the growth of local and regional client base through proactive research and business development.

Ensuring business pipeline is continuously growing and looking after follow-ups and closing deals to meet targets.

Working closely with the C-level management and execution team to deliver competitive world-class business and financial solutions to clients.

Products and services promoted: auditing, accounting, ERP (Enterprise Resource Planning) systems, RPA (Robotic Process Automation) and IT Auditing

Achievements:

• Setup and develop the Arabic client base

• Secured deals and contracts with prominent clients worth AED 1M during my tenure with
MB Group

• Helped complete the registration of the company with the U.A.E Central Bank

• Prompted the digital transformation of my client base through the partnership with a leading
artificial intelligence company

• Guided clients with establishing their presence in free zones and mainland locations

Working with third-party vendors to maintain and acquire facility equipment and products to ensure a seamless experience for visitors.

Working with partners and customers to develop new partnerships and increase business opportunities

Updating and maintaining customer information database

Develop and draft tenders and requests for proposals (RFPs)

Working with management to develop and implement business development strategies and list of trusted vendors.

Managing all facility-related matters within premises of Dubai Parks and Resorts to ensure visitors are provided with all services that would make their trip to the Park one to remember.

Performed as the first point of contact for clients including HP and HSBC.

Administered and supported Break Down calls from customers, in-house teams, vendors, and CNS.

Executed Preventive Maintenance procedures and contract renewals.

Created and provided various reports to the management and customers upon request.

Held all client communications and conflict resolution matters
Ensured that client issues are dealt within an efficient manner
Communicated the client's goals and represented the client's interests to the team
Provided regular two-way communication between the client and team, provided strong team representation and set proper client expectations
Reported to the Account Director, provided regular input on all account activity, including status and call reports

Identified connectivity troubleshooting and successfully resolved them
Used real-time problem-solving methods to maximize internet performance and therefore customer satisfaction
Provided training to clients in the use of system and applications as related to Internet
Performed creations of new accounts using Etisalat’s software tools