IT Team Leader
Pragma Group
Total years of experience :18 years, 9 Months
Prepare and lead planning and implementation of IT related projects
Participate in the design and testing phases of IT projects
Ensure timely follow-up with all queries and seek to achieve user’s satisfaction providing a high efficiency service for more than 200 users by supervising all team members
Provide information about incidents analysis and KPIs.
Track the incidents to conclusion in line with SLAs and quality standards.
Manage critical incidents, associated to customer communication, activities and any appropriate escalations.
Provide management and performance weekly and monthly reports.
Overseeing the accounting, costing and billing of company IT assets and software licenses.
Preparing of monthly roster and chairing IT engineers team meeting, service providers and suppliers.
Oasis Institute
- Development and implementation of a digital marketing plan
- Design and Develop new website www.oasisti.com
- Created and implemented backup procedure
- Managed and supported hardware and software operation
The Media Company: Abu Dhabi
- Participate in develop and design many website using word press or normal PHP programing:
www.theappscompany.ae
thewavenajmat.com
definingstandards.com
Dubai International Film Festival 2013
- Network Supervisor.
Dubai World Trade Center: Dubai (Gitex 2012)
- Testing and solve problem after testing network infrastructure (wireless and wire).
- Supporting Exhibitors technically.
High End Technology: Dubai
- System Administrator (Supporting ERP System, develop new report for system as business need (SQL Server DB) Handling all IT issues in the company.)
Responsibilities: company network - backup - help-desk -
Buy technical equipment…. etc.
Key Achievements:
- Implemented a new Disaster Recovery plan which was rolled out across the
company.
- Supervised the successful; WAN ADSL rollout using Cisco ADSL routers
- Managed a multi-location data center serves and equipment to unsure
efficient and effective usage.
- Create many new reports for business need (using PL/SQL
Developer, Toad and Golden32)
- Ensure the system works without problems and high performance by
fallowing errors and make procedure for testing and editing modules.
Responsibilities: web administrator - help-desk
Key Achievements:
- Develop new website: www.syria-ads.com
- Designed and implemented new helpdesk system
Responsibilities: help-desk - internet network
Key Achievements
- Designed and implemented internet network (Wire and Wireless) in the
store.
-Develop the new backup procedure.
