Systems Administrator
ISYX Technologies LLC
Total years of experience :4 years, 9 Months
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Administer, maintain and deploy VDI environment for Govt customer.
• Design / Create Azure environment and provide support.
• Debugging major problems from system level to server level problems caused from different kind of enterprise server/application environment.
• Giving POC’s on various technology products which includes Hyper converged, backup appliances (software/hardware), antivirus.
• Post to sales, implementing the solution as proposed and documenting each activity.
• Providing hands on training on the solutions provided and implemented by ISYX to their clients during the project delivery.
• Post-delivery support to customers on the solutions provided by ISYX and handling different level of escalations until the closure.
• Implementation and maintenance experience of different types of infrastructures in enterprise level with high availability and security of the Data Center services.
• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Project management
• Handle a complete project of IT infrastructure setup
• Handle customer support calls.
• Provide Onsite support
• Installation of CCTV Camera’s, Servers and storage devices.
• Worked on QNAP, Synology, Pure storage and Huawei storage devices.
• Solar winds web help desk ticketing process implementation in office.
• Provide internal support as system admin.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain data center environmental and monitoring equipment.
Microsoft outlook and MOC (Office Communicator) issues.
Troubleshoot Basic MS office.
Troubleshooting PC issues.
Installation, uninstallation, repair of applications
VPN, RemotePC, RDC connection
Internet explorer issues
MacAfee Endpoint encryption
Local and network printer driver
Blackberry email account and Bank’s android application
Password reset
Recognizing the hardware issues and dispatching it to the vendors
Analyzed and escalated the issues to level 2 and level 3 teams whenever needed
Used the Incident management Tool(ticketing tool to capture the troubleshooting steps performed) .