Manager Human Resources
White Trading Contracting and Real Estate
Total years of experience :18 years, 9 Months
Managing end to end employee lifecycle.
Recruitment - managing complete recruitment cycle after identification of manpower & creating a recruitment timeline, hiring and in-boarding new employees.
Performed HR Budgeting for FY 2022.
Responsible for the policy formulations, training and development, people development, succession planning.
Manage employee relations including conducting investigations and resolving queries of employees pertaining to policies, process, payroll etc.
Counsel employees on various issues (performance issues, terminations, etc.) while maintaining an employer advocacy role.
Proactively identify grievances and issues, and work with pertinent teams/individual to solve the same.
Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Involved in the entire gamut of HR from Hire to retire.
Drafted Organizational structure, Policies and Procedures and Job descriptions/specifications of new positions, reviewed job descriptions of regular positions periodically in consultation with the functional & Business Head.
Screening and qualifying prospective candidates vis-à-vis available JDs, preparing interview schedules coordinating with the Recruiting Managers for active and substantial participation in the interview process and concluding the
process with telephonic/virtual/live interviews and effectively closing the chain by conducting BGV if required.
Handling the complete induction process comprising of supervision of joining formalities, briefing the new employees about organization policies and procedures, introduction to various departments heads, coordinating site visit, assigning of mentor as per established format.
To Supervise the generalist and operational functions of human resources to ensure that our employees are engaged and managed to best practice standards and the Mall of Qatar is meeting its regulatory obligations.
Consult with Managers to understand hiring, training and development needs across their functional groups in order to identify trends, patterns, etc. and present recommendations as part of organizational recruitment strategy.
Support managers with employee development and performance management issues, providing advice and guidance as needed.
Support and advise employees on various personnel matters such as leaves of absence, payroll, benefit administration, compensation, etc.
Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Employee Engagement - Responsible for employee engagement activity, town hall, National level
meeting/training.
Performance Appraisal - Managed employee performance management system, preparing and measuring KRA and KPI that gets mapped to the appraisal module.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Key Deliverables:
• Maintained 96% manning. Hired with a TAT of 20 days to 35 days, having 85% of hiring done via cost-free sources.
• Moderated new hire orientations and executed onboarding and training for the new employees.
• Successful Change Management exercise at Mall of Qatar with the new fitment focusing on Employee Retention.
Talent Acquisition, Manpower Planning, Compensation & Benefits, Performance Management, Strategic HR Interventions, Learning & Development, Career and Succession Planning, Employee Motivation, Counselling & Retention, Employee Engagement & Welfare, Employee Services, HRMS, Legal matters & Compliances and Public Relations.
Handling entire employee lifecycle from On-boarding to Exit formalities.
HR Generalist for the Real Estate division and pioneered in building the organization structure and manning for the shopping mall.
Responsible for providing monthly inputs to payroll like additions, deletions, Salary Arrears, Extra Pay, Deductions if any, etc.
Collaborated with line managers and back office to prepare and conduct HR campaigns (Position Description, Organizational Chart, Performance Appraisals, Training needs) in order to ensure that these are implemented efficiently.
Key Deliverables:
• Talent Acquisition - Hired 75% of the target of the managerial and staff requirement within the year.
• Reduced Employee Turnover (ETO) by 10 - 15% implementing new compensation plan there by saving on recruitment expenses for Ezdan Real Estate.
• Talent Management - Ensuring implementation of all activities under PMS i.e. Goal Setting, Mid-Year Review and Annual Review as per timelines defined by Corporate Management.
• Talent Development - Enhancing Capability Building of Employees through Classroom Training as well as ELearning in coordination with the L&D team.
• Steered the education program by ROTA to empower the blue-collar workers.
• Employee Data Management - Responsible for HRMS & Personnel Files Management.
Ezdan hotels boasts of a 2200 room’s property catering to both short and long term guests.
Manpower Planning & Budget, Recruitment & Selection from across the continents, Orientation & Induction, Performance Appraisal & Reward Administration, Career & Succession Planning, Compensation & Benefit Administration, Training & Development, Implementation of HR Policies, Employee Engagement & Employee Welfare.
Champion a positive candidate experience and effectively manage onboarding to integrate new employee with organization and its culture.
Responsible for managing the entire gamut of HR for the hotel’s property liaising with the head office.
Carried out salary benchmarking for the hotel property.
Provide various analysis and reports (Monthly Recruitment Review, Attrition Analysis etc.) to business which enables them to make decisions pertaining to people matters.
Responsible for Induction, exit formalities and preparation of HR documents such as offer/appointment letter.
Taking care of new joiner induction & orientation program, HRIS updating, document verification, Joining letter & Employee ID generation.
Worked as effective team member while contributing to HR projects viz. Shared Services, HRMS Implementation.
Leading process reviews, innovation, and implementation to ensure maximum quality and efficiencies in all Onboarding processes ensuring any changes are reported to other managers and engaging with the business and key stakeholders.
Key Deliverables:
• Led a team of 10 members who were responsible for all day-to-day operation, supporting near to 5000 employees at Deloitte Hyderabad office.
• Created an ‘On Boarding Help Desk’, to help and follow up with ‘offer made’ candidates, confirming the joining date and any further negotiation and for a smooth on boarding for the new joiners.
• Created an Offer Decline Database and was able to negotiate and convert 20 - 30% of the offer declined candidates to prospective employees thus reducing the burden on recruitment costs.
IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. IDP places more international students into Australian educational institutions than any other organization.
IDP is a partner in IELTS, one of the world’s leading English language proficiency tests which is owned and managed by the University of Cambridge ESOL Examinations, the British Council, and IDP: IELTS Australia Pty Ltd. IELTS, the International English Language Testing System, is designed to assess the language ability of candidates who need to study or work where English is the language of communication
* Reporting to the Manager
* Managed a workforce of 5 Executives
* Responsible for administration and execution of the IELTS examination at the centre
Challenges and Achievements
* Organizing and conducting the international level IELTS examination
* Supervise the numerous tasks and subtasks that were needed to be done for the examination to go off without glitches
* Liasing with the Country and global office in planning the number of candidates taking up the examination every month
* Interact and work with a number of people from various backgrounds and trying to motivate them to achieve the set targets
* Exhibited excellent Customer care skills while dealing with different cadre of people
* Gained a deeper insight of group dynamics, consumer behavior and a practical understanding of the working of a large corporation
* Ensure that records and reports relating to daily Customer Care Activities are maintained and supervise the functioning of the Channel Executives
* Cultivated client relations and built independent constituencies into a team
* Performed and followed up customer base to generate awareness of the test and up- selling on various other student activities IDP offers
* Assisted in counseling candidates for student service programme of IDP
* Active member in organizing the IDP India student exhibition at Hyderabad
