IT ADMINISTRATOR
FAME
مجموع سنوات الخبرة :10 years, 7 أشهر
Provide first/second level contact and problem resolution for customer issues. • Work with Third Party Vendors to remediate complex AV issues as needed. • Provide timely communication on issue status and resolution. • Maintain ticket updates for all reported incidents. • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. • Basic knowledge of Mac operating system, to support Apple pc users. • Install, upgrade, support and troubleshoot for printers, computer hardware. • Performs general preventative maintenance tasks on computers, laptops, printers. • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. • Ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Orchestrated the implementation of a cutting-edge intranet across the organization Oversaw the installation and configuration of novel servers Developed and sustained user accounts with efficiency Controlled all data backups and recovery operations proficiently Monitored the system performance meticulously and executed corrective measures as necessary.
Provided exceptional desktop support by diagnosing and resolving technical issues such as operating system errors, network connectivity problems, and software malfunctions. Managed a fleet of over 200 desktops and laptops by conducting regular audits, applying software updates, and implementing security measures to ensure compliance with company policies. Trained over 50 employees on how to use various software applications, resulting in a significant increase in productivity and efficiency. Collaborated with the IT team to develop and implement a disaster recovery plan, which reduced the company's downtime by 30% and ensured business continuity in the event of a system failure.
Administered and maintained a complex network infrastructure, ensuring 99.9% uptime and swift resolution of any issues. Deployed and managed a new virtualized server environment, leading to a 30% reduction in hardware costs and improved application performance. Developed and implemented a comprehensive data backup and disaster recovery plan, securing critical business data and minimizing downtime in the event of an outage. Collaborated with cross-functional teams to identify and mitigate security threats, resulting in zero security breaches and enhanced data protection.
Information Theory Database Systems Digital Image Processing Principles of Programming Languages Data Structures Network Engineering Artificial Intelligence System Software Information Theory Operating Systems