Property and Leasing Manager - Residential and Commercial
Oryx Hospitality Group
Total years of experience :26 years, 4 Months
Oryx is a diversified group with interests in tourism, travel and managed apartments with over 700 furnished properties in Dubai available for long and short-term stays. Oryx is a wholly owned subsidiary of ACW Holdings, a Dubai based property developer with a diverse portfolio of real estate assets including residential, office and managed apartments in the United Arab Emirates. The formation of Oryx Group represents a natural diversification of ACW Holdings’ corporate interests through the vertical integration of its assets and allows the company to directly realise the long-term value inherent in its managed apartments and retail properties.
Key Responsibilities included:
Ensuring that all managed properties comply with current guideline’s defined by the management, dealing with landlords and tenant rent enquiries. Negotiating rent reviews with long standing tenants. Checking out each property prior to a new tenancy, collecting all rents and other monies due, Keeping up to date with local property market conditions and trends. Looking for any maintenance problems, proper coding and entering all invoices into property management software for payment. Recording all property viewings and making notes on the reactions of prospective tenants to the property, Delivering any rent notices, Negotiating service contracts with third companies, Meeting with local resident associations
Australian Group engaged in providing community management, real estate consultancy, brokerage, asset management and as well as several technical advisory divisions including Survey Services, Facilities Management, Cost Modelling, Technical Services and Reserve Fund Studies.
Key Role is to work with the sales and special project team to identify new developments in the Real Estate Industry help individual owners as well as big investors with research and insight into the Real Estate Market Trends and further help them invest or sell there assets.
Directly accountable for the delivery of the sales objectives for the division.
Assess and review business approach, contribute in implement target based sales strategy and monitor sales performance for the area of operation.
Attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.
Assist the organization gain a better market share by identifying, recommending and implementing improved selling and marketing strategies.
Plan, design and conduct appropriate marketing and selling strategies for individual properties within budgetary limits.
Successfully Projects Managed on shore and off shore in (Africa, UAE, North America and India) across different verticals - (Banking / Telecom / Health Care and Insurance / Aviation / Retail etc.)
Key Role was to lead and contribute in “Strategic Initiatives “Special Projects (Africa Expansion), "CRM Transition and Pre Sales" -” Transformation & Project Management “for spectrum of domains
Responsible for developing / monitoring overall project plan and implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives. Analyse and understand client business requirements and translate client vision and objectives into project plan.
Respond to RFI’s / RFQ’s in coordination with Sales Team, Schedule and participate in client workshops, Identify, document and implement best practices and process improvement opportunities, Setting up multiple layers’ of communication channel for the client and internal organization. Preparing & presenting various weekly/monthly MIS reports pertaining to projects status.
Managing & estimating manpower / resource requirements and accordingly higher and deploy for projects - Highlight “Successful in conducting hiring activities in African Countries."
Manage and drive implementation engagements at client sites and remotely, Manage Quality Assurance process, manage ongoing issue and associated weekly/regular documentation, and ensure projects and teams are within utilization and budget targets
Liaise with Sales, Account Management, Alliances, Integration Services and other internal team members, Identify, document and implement best practices and process improvement opportunities, Setting up multiple layers’ of communication channel for the client and organization.
Well Versed with Transition Methodology along with tools and template used, Identify contractual obligations and make sure business is aligned accordingly and activities performed. Identify RISK and accordingly plan and align mitigation strategy.
** Pre-Sales Responsibility - Contribute as a key member with the sales team as a “transition solution architect” to manage cost models/pricing options, collaborate with delivery SMEs, create detailed Gantt chart, assumptions, contract- transition T&Cs, risks, proposals, knowledge transfer plans and road map of milestones.
** Transformation Responsibility - Integrate specific key milestone plan covering aspects of tool development and implementation. Involved in detailed planning with IBMs 3rd party suppliers and vendors along with project team.
Account Management - Managing Delivery Operations
This position was responsible for coaching and supporting Team Supervisors in a Service Center/Operations environment. Was responsible for ensuring client service levels and budgets are met on a consistent basis.
Analyse performance results and implement department improvements.
Plan for upcoming organizational needs and implement strategies in a proactive manner.
Analyse and maintain all Client Service Level Agreements. Ensure department operates efficiently according to client and company measures
Maintain understanding of client specific training. Resolve escalated customer complaints. * Determine appropriate staff ratio levels and implement strategies to ensure the efficient operation of the department.
Work with support departments to ensure staffing strategies are effectively executed.
Achievement of budgetary measurements. Maximize revenue generated efficiency. Support long and short term financial projections.
Development, maintenance and testing of the project's business continuity plan. Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirements.
Provide business development support to the Sales Team in showcasing and presenting to potential clients in sales pipeline.
Successfully managed knowledge transfer for 2 large accounts into IBM delivery centers in India from North America. Piloted the launch of the Customer Services for Back Office and Voice Process for Telecom and Airline Industry into IBM Delivery Centre’s in India
Managed Team size of 150 FTE at the beginning and later on span extended to shared service.
Contributed and rolled up many initiatives involving employee retention programs, Process Improvement: initiated and partnered in various process improvement initiatives.
Management Meeting: Weekly and monthly review; SWOT analysis to ensure service delivery
Team performance & Quality Delivery: Constantly worked on improving though regular cross departmental calibrations. Conducted regular 1-O-1, coaching - feedback and conducting trainings, focusing on delivery metrics
Created various performance dashboards to show case the month on month upward trend and identify areas of improvements. Customer and Business Focus: Process enhancements to ensure increased availability and occupancy.
1st Professional Assignment
Certified Load & Trim officer for Boeing 737 series
Well versed with various airport functions (Ramp Operations / Baggage Make Up / Departure / Arrival along with Miss Handled Baggage / Customer Service / Delay Flights
Familiarization with Flight Operations (Despatch) and flight routings.
Exposure of working on Airline Reservation Systems
Performed RAMP Operations for Boeing 737 - 800 / ATR / 737 -200 / 737 -400 series.
Experience of handling Charter Flight Operations
Have set up Airport Operation at smaller stations
Well versed with ATC terminology and practises
During my tenure with Jet Airways I have been exposed to multiple levels of trainings in the area of Passenger handling / Cargo and Technicality around Aircraft functioning. (Ramp Operations / Baggage Make Up / Mis Handled Baggage / Flight Operations / Arrivals / Departures etc.)
Worked closely with Duty officer and supported the daily airport operations at the airport
Took additional responsibilities of acting as shift manager for charter flight operations.