CBSU (Consumer Business Support Unit) Executive
CITIBANK N.A
مجموع سنوات الخبرة :22 years, 6 أشهر
1) First Point of contact for all AML (Anti Money Laundering) queries.
2) Ensure all compliance cases raised by Audit/Compliance/QA/ARR are processed in a timely manner & proper due diligence on all assigned cases.
3) Ensuring that all suspicious activities in any Customers account is escalated immediately for appropriate action to be taken by AML Unit.
4) Attend to inbound & Making outbound phone calls regarding Cm & RM compliance issues & ensuring all queries are handled professionally.
5) Informing & Helping RM's in contacting their Customer's regarding queries, consulting them for transaction details & preparing the Profiles wherever required.
6) Ensuring all Customers have profile in place. KYC (RTP/EDD/PFDD) wherever applicable.
7) Ensuring all AML queries are responded along with required documentation.
8) Proactive in assessing financial needs of customers.
9) Ensuring all Uncontactable Customers are sent out Un-Contactable letters as per process & account placed on WAU (Where Abouts Unknown).
10) Ensuring at all times that the deadlines are met & NO case ages beyond 55 days.
11) Ensuring all closure letters are as per compliance & followed through to ensure that the accounts were closed on the stipulated date.
Worked as Sales & Service Support / Operations in INSURANCE & INVESTMENT Dept. Liaising with ZURICH & ALICO (2 Insurance Tie-up companies with Citibank). Providing support system for Relationship Managers. Closely working with Head Operations, Product Team & Backup Operations. Also in direct contact with ESERVE (Main Operations Unit of Citibank).
Worked with JUMBO ELECTRONICS at the GITEX '04 at the Shoppers (Airport Expo) in the IBM Stall. Promotion and Sales of IBM laptops & accessories, EPSON PRINTER & SONY Microvault (USB device).
Worked as Call Center Agent for VISA TICKETLINE, IBUYTICKETS.COM and a qulified and trained Call Center Agent for HERTZ RENT A CAR. Have worked with this company during DSF for various other projects also.
The company deals in Below the line Advertising products such as Pens. Mugs, T-Shirts, Caps, Desk Stand, etc. Worked as Administration Officer & Sales Executive for Gift items & Promotional items. Meeting clients / customers & making presentations of the products. Closely working with Local & International Suppliers. Making regular visits to exhibitions. Making Quotations & Performa’s. Ensuring the shipment of the products is done properly.
Worked as a Hardware Technician & also into Marketing & Sales of IT Products.
Worked in DSF 2001. Job description was of Customer Service, Sales of Tickets, Coordinating & Organizing the running of the show. This event was related to X-Games.
A three day course with complete training in MS Excel, teaching in Personal Loan calculation, Visual Basic on Excel, creating your own Modules & MIS Generation.
Customer Service & Credit Card systems pertaining to Citibank.
A two day course with detailed information & knowledge about Money Laundering Crimes & Enforcements.
Objective of the workshop was to create a work environment that supports banking industry with values of Embracing Diversity & treating each other with Respect & Dignity.
The above course was 2 day training about Time Management & Effective & efficient work handling. The course included Managing time as a whole, How to allocate time, Prioritize time, Analyze, Plan & Schedule time.
Identifying Key Elements of Effective Communication & Overcoming Barriers of Communication were the main Objectives of the workshop.
The above training included History of Citigroup, Introduction to Financial Services, The Origins of Banking & Money, Role of Central Bank, Sector of Banking Industry, Products & Services offered by the bank, etc.
Completed my correspondence degree majoring in Banking and Financial Institutions.
A Higher National Degree program, recognized by Ministry of Education in Dubai. It is a UK based course offered by biggest education center known as Edexcel.
It was a one day training provided by AL FUTTAIM TRAINING CENTER. Training was provided to be qualified Call Center Agent for HERTZ A CAR.
(CBSE Level)