حسن مصطفى

Operations Manager في Posta Plus

• الكويت - الكويت
• أشغل هذه الوظيفة منذ فبراير 2023

 Manage express inbound and domestic, warehouse operations and ensure compliance with service
expectations and quality standards.
 Lead ground operations with operations supervisors to monitor and work toward proper process
flow setup with ground courier’s utilization and achieving the station KPI.
 Oversee and direct operations daily administrative processes and procedures.
 Lead operations team and ensure proper workforce communication and understanding of
operational updates, duties and daily goals.
 Monitor the operations teams’ productivity and provide constructive feedback and coaching and
observe operations team grooming habits, appearance to serve the company image.
 Analyze and maintain operational data to assess performance and implement improvements.
 Administer the development of company safety strategies and programs.
 Prepare direct reports KPIs, review the KPIs of all operations teams, and manage department annual
performance reviews accordingly.
 Maintain effective communication with internal and external parties.
 Perform other duties and provide reports as requested by the direct manager.
 Implemented process improvement strategies to reduce costs and improve efficiency.
 Create reports to track performance metrics against established targets.
 Provided employees with guidance in handling difficult problems or in resolving escalated
complaints or disputes.
 Developed a talented team, participating in hiring, coaching, and performance management
processes.
 Created and enforced policies and procedures to support compliance.
 Manage the operations of a large team, overseeing daily activities and long-term projects.
 Utilized problem-solving skills to anticipate potential risks or obstacles within the organization.
 Oversaw maintenance of facilities, equipment, vehicles and machinery used operations.
 Provided leadership in creating innovative methods for streamlining business processes.

Operation executive في Garage Bastaki

• الكويت - الكويت
• مارس 2020 إلى يناير 2023

 Innovative and performance-driven entrepreneur with passion for technology and business.
 Managing all aspects of garage business including; Insurance companies relations, Quality assurance, Customer satisfaction… etc.
 Follow-up with the Insurance companies for the dues and work relations
 Getting to job done in timely and cost effective manner
 Managing employees and daily processes

Global Certification Center Member في TÜV Rheinland

• الكويت - الكويت
• مايو 2016 إلى مارس 2020

* Ensure the IMEA offices are strictly following the contract procedure in issuing the Certificate of Conformity according to the government/contract regulations.
* Re-verification of proper documents (proper documents uploaded in the system) for drafted CoCs which are requested to review/certify by the IMEA offices.
* To release/certify/review the corresponding CoCs if all the processes are done and followed properly and information entered in the SSP is in accordance with main shipment details.
* Issue certificates of conformity (CoC’s) based on business rules and conformity assessment instructions.
* Minimize the errors/reissuance and improve the quality of the CoC.
* Be knowledgeable about the internal/external program procedures.
* Work by the TÜV Rheinland code of conduct and business principles.
* Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.
* To make sure four eye principle is implemented.

Technical Officer في TÜV Rheinland

• الكويت - الكويت
• أبريل 2015 إلى مارس 2020

* Technical review/approval of applications for issuance of Certificate of Conformity for the goods intends to export for Kingdom of Saudi Arabia, Iraq and Kurdistan, review and approve for the inspection.
* Stay up-to-date with new regulations issued from Saudi Standards Metrology and Quality Org. (SASO), Central Org. for Standardization and Quality Control (COSQC) and Kurdistan Standardization and Quality Control Administration (KSQCA), and maintains the awareness of the clients for any new regulations and standards.
* Technical review/approval of recertification documentation including planning forms and reports.
* Dealing with technical enquiries from inspector(s)/clients and respond to technical queries related to the Certification Process.
* Invoicing the closed cases and forward it to the finance department using the SAP.

Production Engineer في National Industries Company

• الكويت
• يناير 2014 إلى يناير 2015

Working as supervisor in National Industrial Company - Ceramic Plant on two sections, plus working on the spare part and electric drawings in my sections.
With responsibilty on about 50 employees in the two sections, and the quality of the product it self.

Technical Support في Garage Bastaki Company

• الكويت - الكويت
• يونيو 2013 إلى ديسمبر 2013

Trainee في aramex

• الكويت
• أغسطس 2011 إلى أكتوبر 2011

A General knowledge about the company's sections.
Providing improvements and suggestions on the process as a Industrial Engineer to make the process easier and lean.