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Huda Alessa, Content Writer

Huda Alessa

Content Writer ·Floward

Saudi Arabia

Bachelor's degree, English Language & Literature

Work experience

Total years of experience: 5 years, 11 months

Content Writer

July 2021 - April 2025

Floward

Riyadh, Saudi Arabia

July 2021 - April 2025

Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Content Specialist

April 2019 - April 2020

Nice One

Riyadh, Saudi Arabia

April 2019 - April 2020

- Created descriptive content both in Arabic & English for new products that will be listed on the online shopping website.

- Ensured all products' description forms are informative, clear & interesting to the consumers.

- Wrote new content for items that have no description and needs marketing ideas.

- Engaged with customer service & warehouse teams to ensure customers' inquiries are answered & solved.
Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Customer Care Specialist

April 2018 - April 2019

Noon E Commerce

Riyadh, Saudi Arabia

April 2018 - April 2019

- Handled customers' inquiries, complaints & requests.

- Handled customers' cases that were raised in the Ministry of Commerce.

- Communicated with different departments inside the company to ensure excellent customer experience.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Education

Princess Noura University

June 2015

June 2015

Bachelor's degree, English Language & Literature

Saudi Arabia

GPA (point): 4.35 out of 5

GPA (point): 4.35 out of 5

Skills

Content Writing
Expert
Content Writing
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Translation
Expert
Translation
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
TEAMWORK
Expert
TEAMWORK
Expert
TRANSLATION
Expert
TRANSLATION
Expert
ARABIC
Expert
ARABIC
Expert
ENGLISH
Expert
ENGLISH
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert