هدى العيسى

- Created descriptive content both in Arabic & English for new products that will be listed on the online shopping website.

- Ensured all products' description forms are informative, clear & interesting to the consumers.

- Wrote new content for items that have no description and needs marketing ideas.

- Engaged with customer service & warehouse teams to ensure customers' inquiries are answered & solved.

- Handled customers' inquiries, complaints & requests.

- Handled customers' cases that were raised in the Ministry of Commerce.

- Communicated with different departments inside the company to ensure excellent customer experience.