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Content Writer
Floward
Total years of experience :5 years, 11 Months
- Created descriptive content both in Arabic & English for new products that will be listed on the online shopping website.
- Ensured all products' description forms are informative, clear & interesting to the consumers.
- Wrote new content for items that have no description and needs marketing ideas.
- Engaged with customer service & warehouse teams to ensure customers' inquiries are answered & solved.
- Handled customers' inquiries, complaints & requests.
- Handled customers' cases that were raised in the Ministry of Commerce.
- Communicated with different departments inside the company to ensure excellent customer experience.
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