Hoda El Hamdi

*Greeting guests and staffs withjoyfull and warm smile as being the first person to be in the Main Reception.
*Deliver excellent Customer Service at all times.
*Assist in keeping the Main Reception Area clean and tidy at all times.
*Deal with all inquiries in a professional and courteous manner in person, on phone, on the phone or via e-mail.
* Providing daily Access to our permises for TV Guests and cooperating with the Main Gate Security point and Police and making sure that our Guests on time for their TV interviews.
*Administer all reservations, cancellations and no-shows, in the line with the company policy.
*Conduct regular security checks throughout the day and report any security issues to the line Manager.
*Report any maintenance issues immediately to the Line Manager including fourniture, fittings, AC, equipments...
*Be able to appropriately respond to emergency and non-emergency situations and contact the person in charge.
*Provide Clerical Support for all staff by maintaining files, creating documents, assisting with data entry, making phone Calls, etc...
*Be Responsible for evacuation in cases of emmergency, acting as first point of contact for guests and staffs.
*Always adhere to all company policies and procedures and licensing laws.
*Be involved and contribute in Staff gathering and staff Meetings.
*Carry out instructions given by the Management team and Head Office.

1* Providing Secretarial Support to the Chief Business Development Officer By a Way Of:
- Preparing/transmitting outgoing correspondence.
-Independently handling queries of routine nature.
-Filing.
-Retrieving required correspondence/information whenever required.
-Maintaining necessary follow-ups.
-Reviews and answers correspondence.
-Preparing claims for the CBDO for local and other expenses.
-Monitoring incoming calls to the CBDO's Office.
-Fixing appointments and arranging of a Business Events.

Introducing the Bank products to the customer with a complete understanding of its features and benefits through the phone in order to accomplish the planned sales target proposed by the Manager/Team leader.
Maintaining contact with all clients in the market area to ensure high levels client's satisfaction.
Maintain professional internal and external relationship that meets company core values.

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I was in charge of teaching French subjects for the 1st and 2nd Primary

My Role consists on acting in the front line of the hotel's customer service dept.
I assisted guests with bookings and general inquiries. I was also in charge of cashier sales activities and closing end of the day reports and paperwork.
I also assisted in concierge services and booking of services such as vehicle rentals, SPA and Saloon reservations foe guests and their families.

I was responsible for dealing first hand with potential clients for Marketing and Advertising purposes and collecting company contacts.