Operations Manager
Life Services
Total years of experience :23 years, 7 Months
Managing and running all the company's departments starting by the accounting department followed by the administration part and ending by the floor operating staff management. Administer and direct all operations related to the company and the floor staff (human resources tasks, policies, rules, reports and payroll)
Manage and control all projects related to restaurants, hotels, factories and companies as well. Supervising customers’ reports and departmental reports as well on daily weekly and monthly basis. Follow up with projects (Quality assurances QA, solving problems and pending issues)
•Sales and Marketing manager
Direct the sales department in order to get new upcoming projects.
Cooperate with the sales team (training, follow up with meeting); Setting up forecast on yearly basis. Controlling expenses element such as offers pricing and cost control of purchasing stuff of each new upcoming projects; Surveying the profit and loss of each project. Setting meeting with fruitful and potential clients.
Marketing strategy
Implementation of the incentive plan to improve sales objectives and target in addition to the company important image.
Apply the marketing plan and strategy (Objectives, action plan, and SWOT analysis) in order to maintain old clients and help getting new additional ones.
Involved in Advertising and media campaign (publicity, news letter, brochures, social media and presentations).
Responsible of all tasks and affairs related to the CEO; Dealing with abroad projects in Qatar (follow up, emails, presentations...)
Running my own business (Wedding and Events
Managing and running all company’s tasks related to wedding planner and event organizer. Coordinate and direct all weddings event including all kind of events opening regarding hotels, restaurants, Shops, business conferences, and fashion designer shows.
Managing and Running all company’s departments (web development, design, administration, sales, accounting and project management).
Administer and Direct: all Operations related to Company and Staff (Company Organization; Office, Team, Policies, Rules, Insurance, Holidays, Events….)
Manage and Handle: Web Development and Design Departments by full controlling of all projects on daily, weekly, monthly, quarterly basis.
Supervising Departmental reports on daily, weekly, and monthly basis.
Follow up with project management and accounting department regarding new and old project, Quality assurance:”QA” testing, invoices collected and pending issues.
Dealing with HR Department: Recruiting, sick leave, holidays and vacations…….
Responsible of full circulation channels of the magazine:
(Hotels, Coffee Shop, Libraries, and other points of free distribution, Exhibitions and other (points of sale).
Took part of current Sales and Marketing activities:
Telemarketing Manager: Managing the Call Center (a Sales Team) responsible of (the indoor sales and marketing), and the local and international subscriptions, of Lebanon Opportunities, and “BusinessWeek” Al Arabia Magazines including customer services.
Marketing and sales strategies
Implemented an incentive plan, to improve sales objectives set, and a sales strategy to be devised.
Implement Staff Training program, and motivation objectives.
Control of all expenses elements
(Payroll, commissions, collection…)
Recruitment:
Responsible of head hunting and recruiting good element for the department
(Interviewing, selecting, and training).
Media Representative of Info Pro Publishing in all professional Exhibitions & advertising agencies
N.League Bauchrieh
• Sales Executive.
Took part in media sales activities. Contributed to advertising activities pertaining to the tourist guide:"VIP Lebanon Guide".
Promoted the sales for "UDV" on the following brands: Johnny walker, J&B, Vat 69, Smirnoff, and Bailey's.
Helped in the organization of the "Solemar Christmas Fair".
Introduced several clients into the fair.
Increased sales by resolving problems arising with potential clients.
Promoted the sales for several kind of encyclopedia books (Hachette, Axis…)
Direct the sales department in order to cooperate with the sales team (training, follow up with meeting, offers and reports on daily and weekly basis; Setting up forecast on monthly, quarterly, and yearly basis. Controlling expenses elements: payroll commissions and collection).
Setting meeting with potential clients when needed.
Marketing and Sales Strategies:
Implemented an incentive plan, to improve sales objectives set, and a sales strategy to be devised.
Implement Staff Training program, and motivation objectives.
Apply The Marketing Plan and Strategy of “Teleblue” (objectives, action plan, and SWOT Analysis). Prepared News letter, Brochures, and presentations…..
•Assistant to the CEO SkyCom Consulting “Teleblue’ Sister company” Responsible of all tasks and affairs related to The CEO; dealing with abroad projects, preparing presentations, Follow - up with E-mail, letters….Took part of all organization and Management process.
2008 Freelancer Arc-En Ciel Sin El Fil
Implement The Marketing Plan and Strategy of the Arc- En Ciel’ Agriculture Project. (Objectives, action plan, Swot Analysis)