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حسام محمد, Senior Service Engineer

حسام محمد

Senior Service Engineer·Oracle - Egypt

مصر

بكالوريوس, Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 7 أشهر

Senior Service Engineer

مارس 2021 - حتى الآن

Oracle - Egypt

القاهرة، مصر

مارس 2021 - حتى الآن

Delivering ACS Services onsite and remotely.
 Work on different projects with many of customers in middle east, Africa and Europe.
 Provide different assessments, configuration, performance, migration, patch assessments &
Backup Recovery.
 Handle Database migration projects to Exadata.
 Very Good Experience in Engineered Systems, Exadata and Super Cluster.
 Cloud Knowledge.
 Good Experience in Telecom and Banking fields.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الخدمات المساندة

Senior Database Administrator

أبريل 2020 - مارس 2021

Orange Business Services - Egypt

القاهرة، مصر

أبريل 2020 - مارس 2021

Responsible for supporting around 20 customer databases with different technologies based on
orange shared cloud (oracle, Mssql, Mysql).
 Solve any database issue received by any mean of communication (Mail, ticketing systems, call)
 24*7 on call bases support.
 Apply any change request received from customers (new installation, upgrade, migration, scale
in and out, scale up and down, etc.)
 Comply with customer SLA for all support cases according to their support contract.
 Perform Database administration tasks for all customers (Oracle, MSSQL, and MYSQL).
 Run Proactive actions based on monitoring tools like Preventive Maintenance, performance
tuning and Health Checks for Databases.
 Do all oracle Recovery Manager (RMAN) Scenarios (backup, restore and recovery) using both
disks and tapes.
 DR implementation and testing with Oracle data Guard and data guard broker.
 Run bench testing and DR drill test for our customers.
 Have a good practical knowledge in Oracle RAC 12C&11g, ACFS, ASM implementation and
configuration.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الخدمات المساندة

Senior Oracle Database Administrator

سبتمبر 2017 - مارس 2020

Network International Payment Solutions

القاهرة، مصر

سبتمبر 2017 - مارس 2020

Main Duties:

Provide Level 1 and 2 supports to database operation, including fulfilling requests and
troubleshooting issues.
 Ensure availability and health of database system.
 Ensure compliance to IT security standards, policies and procedures for database
implementation and operation
 Setup database to baseline standards, including backup.
 Perform database maintenance including scheduling of downtime activities and patching.
 Enterprise-level database scaling and capacity planning.
 Perform Optimization and performance tuning.
 Database design and implementation of data models, tables, indexes, and schemas to support
new functionality as the business demands.
 Installing Oracle server and client software, creating, upgrading and patching databases on
Linux and Windows
 Upgrade and Migrate oracle database to higher version on multi platforms.
 Working with Development team to apply their new Reports and Functions to the Database.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

Database specialist

مايو 2015 - سبتمبر 2017

International Turnkey Systems (ITS) Global Delivery Center

مايو 2015 - سبتمبر 2017

ITS Customers for All database problems, failure and Requests for the Following types of databases (Oracle-Sybase-Microsoft SQL) on UNIX, Linux and window environments.
•Achieve the customer SLA for all support tickets according to the support contract.
•Perform Database administration tasks for some of the customers (Oracle).
•Prepare Preventive Maintenance, performance tuning and Health Check for Databases (Oracle Sybase).
•Updating and upgrading database with latest updates and patches (Oracle).
•Have a good knowledge in oracle Recovery Manager (RMAN) all backup, restore and recovery scenario on both disks and tapes.
•Have a good knowledge in Oracle data Guard, and data guard broker implementation, configuration and troubleshooting.
•Have a good practical knowledge in Oracle RAC 12C&11g ASM implementation and configuration.

Projects: - KHALIFA university Oracle RAC 12C implementation and data migration.
- ALSALAM Bank in Sudan Oracle RAC 11G implementation and data migration.
الدور الوظيفي:
تكنولوجيا المعلومات

Assistant support engineer

أغسطس 2013 - مايو 2015

International Turnkey Systems

القاهرة، مصر

أغسطس 2013 - مايو 2015

(ITS) Global Delivery Center
Main Duties:
•Single Point of Contact and Incident owner for all ITS customers including Banking, ERP and Infrastructure
•Provide 24x7 operations support for 120+ customers and 2000+ end users over Africa, Asia, Middle east and Levant within the Incident Management Process
•Works according to ITIL® as service management frame work
•Experience in working with a geographically dispersed organization and customers
•Handling all incidents, service requests and escalations through BMC Remedy ticketing system according to predefined SLA (Service level agreement) and OLA (operational level agreement)
•Manage customer expectations of response time and issue resolution
•Work with all support groups, vendors and third parties to provide seamless support to customers
•monitoring the effectiveness of Incident Management and making recommendations for improvement
•Manage the reporting tool for generating external and internal reports
•Solve incidents based on good working knowledge of networking and system
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Electrical Design Engineer

ديسمبر 2010 - أغسطس 2013

shaker consultancy group

القاهرة، مصر

ديسمبر 2010 - أغسطس 2013

 Prepare All Design drawings in DD Stage (Detailed Design) for Lighting - Power_ Feeder
Routing - LV raiser Diagram - MV Raiser Diagram, etc.
 Prepare preliminary Project study for Electrical works in Form of Schematic Report.
 Prepare All Drawings For Construction Phase with All required Calculations,
Panel Distribution and Substation Details
 Preparing the Project BOQ (Bill of Quantity).
 Review Electrical Submittals Received From Contractors
 Review Projects Shop Drawings.
 Attend Site Inspection for Pre-Designed Projects.
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الهندسة

التعليم

Helwan University Electrical engineering

أكتوبر 2010

أكتوبر 2010

بكالوريوس، Engineering

مصر

المعدل التراكمي (نقاط): 4.6 من 5

المعدل التراكمي (نقاط): 4.6 من 5

Helwan University Electrical engineering

يناير 2010

يناير 2010

بكالوريوس، Engineering

]

Skills

Oracle RAC

Expert

Oracle Database Administration

Expert

SQL

Expert

RMAN

Expert

BANKING

Expert

MICROSOFT WORKS

Expert

BACKUP

Expert

DATABASE ADMINISTRATION

Expert

DELIVERY

Expert

ERP

Expert

ITIL

Expert

LIGHTING

Expert

MICROSOFT WINDOWS 2000

Expert

Golden Gate

Intermediate

ASM

Expert

Exadata

Intermediate

Oracle RAC

Expert

Oracle Database Administration

Expert

SQL

Expert

RMAN

Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Microsoft Azure Administration Certified Associate
Sep 2020

الهوايات والاهتمامات

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