Hossam Abdalgadir

• Configured and managed network devices such as routers and switches.
• Diagnosed and fixed network issues to keep systems running smoothly.
• Performed regular network checks and maintenance for better stability.
• Handled connectivity issues between devices, servers, and applications.
• Worked on FortiGate firewall including VPN site-to-site setup, internet access rules, port forwarding, and monitoring network traffic

• Installed and fixed computers, printers, and software for company staff.
• Helped users with email, internet, and daily technical problems.
• Set up and managed switches, routers, and access points.
• Configured FortiGate firewall rules to protect the network and control internet use.
• Created and managed site-to-site VPN using FortiGate to connect remote branches

• Supported installation and maintenance of core network infrastructure.
• Helped configure FortiGate firewall policies for internet access and filtering.
• Monitored network uptime and resolved basic routing and switching issues.

• Addressed customer inquiries and technical issues via phone and email.
• Provided first-level technical support for SIM cards.
• Maintained accurate records and escalated complex technical problems to relevant teams