Hosameldin Mohamed

Cloud Transformation: Architected and executed critical cloud migration workflows shifting complex, high-availability enterprise workloads from Nutanix hyperconverged infrastructure to Google Cloud Platform (GCP).

Hybrid Infrastructure Orchestration: Administered large-scale, multi-platform hybrid environments (VMware vSphere and Nutanix), consistently maintaining a 99.9% system uptime SLA across business-critical enterprise operations.

Identity & Access Management: Engineered and optimized hybrid Microsoft Active Directory (AD DC) and Microsoft Exchange Server topographies, ensuring secure, seamless communication and identity lifecycle management across diverse corporate divisions.

Enterprise Security & Compliance: Spearheaded endpoint security and automated patch management deployment utilizing Ivanti Security Controls, SCCM, and Ansible playbooks, significantly reducing vulnerability windows and ensuring strict organizational compliance and threat mitigation.

Workflow Automation Awareness: Possess basic operational knowledge and foundational familiarity with n8n for conceptualizing workflow automation and integration possibilities within infrastructure environments.

• Hands-on ERP Implementation: Served as the technical and functional lead for the end-to-end
deployment of Microsoft Dynamics AX (including the specialized Gulf Payroll module), personally
driving the project from initial requirements gathering to final go live.
• Healthcare Systems Integration: Directed the deployment of the Hospital Information System (HIS)
and engineered custom integrations with the core Dynamics AX ERP to unify financial reporting and
patient data.
• Infrastructure & Network Engineering: Administered and modernized a secure multi-branch network
utilizing FortiGate Firewalls and encrypted site-to-site VPN tunnels; built and maintained full data
resilience via VMware virtualization and Veeam Backup recovery protocols.
• Systems & Operations Ownership: Fully managed all core IT operations, including the administration
of an Avaya IP Telephony call center, Linux-based web hosting infrastructure, and biometric access
control systems.
• Vendor & License Ownership: Negotiated SLAs and managed relationships with external technology
vendors, consultants, and ISP partners; audited and optimized software licensing compliance for
enterprise applications to control operational costs.
• Service Desk Oversight: Managed the IT service desk function, providing direct mentorship to a
service desk technician while serving as the sole tier-2/3 escalation point to guarantee rapid resolution
of high-priority technical issues.

Dual-Role Leadership: Handled end-to-end IT management and hands-on system administration for a premium international brand portfolio (Charleys, New York Fries, IDEXE), leading a lean two-person team.

Infrastructure & POS Architecture: Directly managed, configured, and scaled Microsoft Dynamics GP and specialized POS ecosystems (Transight, Pixel Point, and Microsoft Dynamics RMS) across all retail and F&B branches.

Security & Theft Control: Unified and centralized biometric attendance and IP CCTV surveillance systems across all restaurant and retail branches, significantly lowering shrinkage and improving multi-site monitoring.

Full-Stack System Administration: Served as the primary administrator for all core systems, executing everything from daily technical support and network maintenance to high-level IT strategy and vendor management.

Retail Footprint Expansion: Directed IT infrastructure operations across 22 national showrooms, ensuring real-time data sync and alignment between Microsoft Dynamics GP and Retail Management Systems (RMS).

Infrastructure: Managed the companys web presence, mail domains, and store-level hardware support.

Systems Scalability: Upgraded and scaled legacy infrastructure to Microsoft Dynamics RMS and Dynamics GP ERP across 60 luxury retail showrooms to support rapid corporate expansion.