Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
حسام هيكل , Sales & Logistics Specialist

حسام هيكل

Sales & Logistics Specialist·Jumia

Saudi Arabia

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 9 years, 1 months

Sales & Logistics Specialist

January 2024 - January 2025

Jumia

Cairo, Egypt

January 2024 - January 2025

Managed online product listings, orders, and logistics operations. Assisted customers with order tracking,
returns, and inquiries. Coordinated with shipping partners to ensure timely delivery. Implemented
strategies to improve sales performance and customer satisfaction.
Company industry:
Internet & E-commerce
Job role:
Sales

Shipping Representative

January 2022 - January 2024

Amazon

Cairo, Egypt

January 2022 - January 2024

Managed daily shipping and delivery operations. Ensured order accuracy and high on-time delivery
performance. Resolved delivery issues and consistently met productivity targets under pressure.
Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

Shipping Representative

January 2020 - January 2022

Amazon and Jumia

Cairo, Egypt

January 2020 - January 2022

Provided product recommendations and assisted in cross-selling and upselling, contributing to
revenue growth.
Collaborated with logistics teams to track and manage order fulfillment for improved customer
experience.
Insurance of goods and vehicles before the shipment arrives.
Company industry:
Market Research

Shipping Representative

January 2020 - January 2022

Aramex

Cairo, Egypt

January 2020 - January 2022

Handled domestic and international shipment operations and documentation. Followed up on shipments
and assisted customers with shipping-related issues while adhering to safety and operational standards.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Electronics Sales Specialist

January 2019 - January 2020

Mobile & IT Retail

Cairo, Egypt

January 2019 - January 2020

Managed buying and selling of mobile phones and computers. Achieved sales targets through proactive
customer engagement. Managed inventory and handled cash transactions accurately.
Company industry:
Telecommunications
Job role:
Sales

Operations Employee

January 2018 - January 2019

Memaar Al Morshedy (Real Estate)

Cairo, Egypt

January 2018 - January 2019

Supported real estate operations and administrative tasks. Assisted clients and improved workflow
efficiency through customer service support.
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Customer Service Representative

January 2016 - January 2018

Vodafone

Cairo, Egypt

January 2016 - January 2018

Answered customer inquiries and resolved issues.
Logged service requests and complaints using CRM systems.
Maintained high performance and customer satisfaction scores.
Company industry:
Telecommunications

Sales & Customer Service Representative

January 2016 - January 2018

Vodafone

Cairo, Egypt

January 2016 - January 2018

Provided customer support for Vodafone products and services. Assisted with account management, plan
selection, and promoted new services to increase sales while resolving complaints effectively.
Company industry:
Telecommunications
Job role:
Sales

Education

Modern Academy (CS Department)

January 2015

January 2015

Bachelor's degree, Management Information Systems

Egypt

Modern Academy

January 2015

January 2015

Bachelor's degree, Management Information Systems (MIS)

Egypt

Skills

BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
SALES
Intermediate
SALES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SHIPPING AND RECEIVING
Intermediate
SHIPPING AND RECEIVING
Intermediate

Languages

English

Intermediate