حسام قنصوه

Khidmah is one of the Leading property and facility management companies in UAE and the GCC

 Ensure defaulters resolve their debts as quickly as possible.
 Negotiate with defaulters to facilitate repayment plan to ensure maximum recovery.
 Follow up with defaulters via all available communication channels on a periodic basis.
 Liaise ¬and coordinate with property managers and property owners to resolve any disputes
related to service charge payments.
 Provide debtors with account statements and invoices upon request
 Refer uncollected debts to the outsource collection agency
 Prepare detailed weekly reports of the status/summary of all delinquent accounts.
 Generate overdue account receivables report on a daily basis to follow up on unpaid outstandings
and contact the clients for collection.
 Provide Finance dep with unposted receipts to assure payment records are consolidated.
 Conduct site inspections, collect service charges, post receipts, and conduct day-to-day adhoc
operations.

 Monitor delinquent and over-limit accounts, and follow up with debtors for repayment.
 Conduct recovery efforts via phone calls, email reminders and legal notices.
 Conduct field visits on un-contactable defaulters, and refer them to outsourced collection
agencies if needed.
 File legal cases on skip customers, and refer them to collection agencies abroad.
 Avert defaulters to flow-through to the next bucket to reduce written off accounts.
 Reduce delinquency rates and minimize the accounts flowing into higher buckets.
 Inquire with defaulters’ employers/sponsors of their financial and salary status.
 Report and update management of red flags concerning customers.

 Daily follow up with defaulters via all communication channels to ensure recovery.
 Assigned bucket / W.O of their obligation and to obtain.
 Negotiate payment plan restructuring with clients to maximize recovery.
 Attend to customer enquiries and complaints.
 Update the system’s report with all call summaries, findings, and defined status.