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Hossam Shaaban, Executive assistant manager

Hossam Shaaban

Executive assistant manager·The Cove Rotana Resort

United Arab Emirates

High school or equivalent, Psychology

Work experience

Total years of experience: 24 years, 6 months

Executive assistant manager

May 2021 - Present

The Cove Rotana Resort

Ras Al Khaimah, United Arab Emirates

May 2021 - Present

• Overseeing the complete hotel operation.
• Leading role in the development and implementation of the marketing plan, budget and goals of the hotel and ensure on-going optimum guest satisfaction, sales potential and profitability.
• Interact with guests and individuals outside the hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Participate in conducting daily & weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programmes and manage the FF&E
• Ensure safety measure and emergency procedures are practiced and enforced to provide security and safety for guests and colleagues







Special Projects and Accomplishments:
• Opening of the Lounge bar- Trendy, European lounge bar
• Full renovation of 204 guest rooms - inhouse
• The Cove Rotana Resort was nominated by BBC good food magazine for the best staycation resort in UAED YEAR 2021/2022
• Wining BBC good food award for best casual dining in Northern Emirates - Basilico Mediterranean Restaurant - December 2021
• RAK TDA and RAK Public Services Department- RAK Green Hotels Initiatives Award for Tourism Sustainability- March 2022
• Earth Check Sustainability Evaluate 5 Stars Rating Award- December 2021
Company industry:
Hospitality & Accomodation
Job role:
Management

Director

February 2019 - February 2020

Crowne Plaza Dubai

United Arab Emirates

February 2019 - February 2020

Leading the F&B department with 9 outlets including award winning specialty outlets, in-room
dinning, large banqueting and outdoor catering operation.
• Managing a multi-national team of 118 individuals including hiring, performance evaluations
and promotions
• Responsible for the F&B monthly forecast, P&L review, budget development and F&B marketing
calendar
• Negotiate F&B related contracts and licensing issues such as liquor contracts, equipment, coffee
service, entertainment, etc.
• In charge of the hotel’s quality group monitoring and analyzing guest’s feedback through the
various channels, as well as the training process in the hotel’s different departments.
Company industry:
Hospitality & Accomodation
Job role:
Management

Director of Operations

April 2018 - January 2019

Aloft Palm Jumeirah

United Arab Emirates

April 2018 - January 2019

Leading the hotel’s operational departments including F&B, HK, FO, recreation and security
• Managing a multi-national team of 130 individuals from the various departments including
hiring, performance evaluations and promotions
• Coaches and supports operations team to effectively manage occupancy, rates, payroll and
controllable expenses.
• Responsible for the F&B revenue budget, and yearly marketing calendar
• Makes & executes the necessary decisions to keep property moving forward toward achievement
of goals.
• Managing online reviews & GSS surveys
Special Projects and Accomplishments:
• Winning the favorite Mexican restaurant in Dubai award by FACT magazine- Luchador
Rooftop and Cantina
Company industry:
Hospitality & Accomodation
Job role:
Management

Director

January 2016 - April 2018

Amwaj Rotan

United Arab Emirates

January 2016 - April 2018

Leading the Food and Beverage department with 3 signature outlets in addition to banqueting,
outdoor catering, all-day dining restaurant, 24-hour room service, lobby cafe and pool bar
• Managing a multi-national team of 136 individuals from service and stewarding including hiring,
performance evaluations and promotions
• Responsible for planning, forecasting and achieving food and beverage revenue, manning and
yearly promotional calendar
• Managing online reviews, dining satisfaction surveys, IFH and LRA audits
• Negotiate F&B related contracts and licensing issues such as liquor contracts, equipment, coffee
service, entertainment, etc.
Special Projects and Accomplishments:
• Opening of JB’s Gastropub seating 205 covers - first gastropub to launch in the area and new
concept for the company reciprocally opened at other new Rotana hotels
• Won awards for signature restaurants such as BBC Good Food - best bar food 2016 for JB’s
Gastropub, Time Out Highly recommended pub food 2017 for JB’s Gastropub
• Opening of new concept shisha lounge seating 104 covers
Company industry:
Hospitality & Accomodation
Job role:
Management

Director

June 2013 - December 2016

Food & Beverage

United Arab Emirates

June 2013 - December 2016

Overseeing the Food and Beverage department of two hotels with 3 signature outlets, 2 all-day
dining restaurants, banqueting, room service, lobby café, pool bar and deli
• Managing a multi-cultural team of 134 service and stewarding colleagues
• Responsible for planning, forecasting and achieving food and beverage revenue, manning and
yearly promotional calendar
Special Projects and Accomplishments:
• Prepare and present the food and beverage results during monthly owner’s meeting
• Soft refurbishment of Ybar Terrace and Island Café
• Launch of Centro Yas Island pool party - awarded as one of the top 3 pool parties in Abu Dhabi
• Project leader for 3 hotels (Beach Rotana, Park Rotana and Yas Island Rotana) in Taste of Abu
Dhabi 2016 culinary event attended by approximately 17, 000 guests
• Project leader for large-scale hotel events such as Formula 1, festive season, Ramadan and Eid
• Won awards for signature restaurants such as What’s On award best international restaurant in
Company industry:
FMCG
Job role:
Management

June 2010 - June 2013

Towers Rotan

United Arab Emirates

June 2010 - June 2013

Company industry:
Hospitality & Accomodation

Restaurant & Bar Manager

August 2008 - June 2010

F&B

United Arab Emirates

August 2008 - June 2010

Member of the pre-opening team, second
Company industry:
Agriculture & Crop Production
Job role:
Other

Restaurants Manager

October 2007 - July 2008

Movenpick Jolie Ville Golf & Resort Sharm El Sheikh

October 2007 - July 2008

Job role:
Management

F&B Supervisor

September 2006 - September 2007

Novotel & Ibis World Trade Centre

United Arab Emirates

September 2006 - September 2007

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Restaurant Manager

November 2000 - August 2006

Movenpick Jolie Ville Golf & Resort Sharm El Sheikh

November 2000 - August 2006

Job role:
Management

Education

Zagazig University

August 2022

August 2022

High school or equivalent, Psychology

Egypt

in

Skills

HIRING
Expert
HIRING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
FORECASTING
Expert
FORECASTING
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
BASH
Beginner
BASH
Beginner
BUDGET DEVELOPMENT
Beginner
BUDGET DEVELOPMENT
Beginner
CONCEPT DEVELOPMENT
Beginner
CONCEPT DEVELOPMENT
Beginner
CONTRACT MANAGEMENT
Beginner
CONTRACT MANAGEMENT
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner

Languages

Arabic

Expert

English

Expert