Customer Service Representative
Zain
Total years of experience :14 years, 4 Months
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Opens customer accounts by recording account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
1)combines sales, marketing and technical skills to design, promote and sell a product for an organization
2)Supervised established client accounts - contacted clients regularly to establish effective working relationships; maintained relationships with the company’s customers.
3)Wrote concise and effective customer proposals - Prepared sales contracts, proposals and presentations.
4)Analyzed market potential - Researched prospective customers and potential profit.
5)Checked quality of account services - Made regular status reports: follow-ups, closings and activities.
6)Controlled coordination of shipping programs - Oversaw delivery of products.
7)Reduced stock through specially developed sales activity.
Worked on training new company employees
*Prepared effective action plans and schedules - Participated in marketing plan design and execution.
*Perfected knowledge of product, market, and sales strategy.
*Handled and resolved any complaints or concerns from customers.
*Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.
Conducts criminal and civil lawsuits, draws up legal documents, advises clients as to legal rights, and practices other phases of law: Gathers evidence in divorce, civil, criminal