Houda Lakhrach, Customer Service

Houda Lakhrach

Customer Service

Information Telecommunication Center SFAX

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
2 years, 3 Months

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Work Experience

Total years of experience :2 years, 3 Months

Customer Service at Information Telecommunication Center SFAX
  • Tunisia - Sfax
  • January 2013 to March 2014

Customer Service and Call Center
Telecommunication Network Customer Service in charge

TELECOMMUNICATION NETWORK at Tunisie Telecom
  • Tunisia
  • January 2012 to December 2013

Information Technology
Network performance quality control and network infrastructure setup, Computer science application

Education

Bachelor's degree, Information Technology
  • at University of Monastir
  • July 2011

The University of Monastir’s proud heritage of academic excellence dates back to its founding in 2004 (Decree n° 2102 of 2004). Its foundation was part of the reform that the Tunisian university educational system perceived. Its creation aims at developing the service quality under decentralization, by improving the efficiency as part of a new approach that takes into account the scientific, academic and social considerations. Over the years, The University of Monastir grew and prospered, becoming one of main components of the university landscape in Tunisia Today, the University of Monastir is serving around 16.000 students annually in 16 institutions distributed among the governorates of Monastir and Mahdia. All of them are well rooted and contribute generously in the innovation of modern Tunisia proving that the University Monastir is certainly a valuable asset playing an important role to avail the overall knowledge of the society .

High school or equivalent, Science
  • at Bir Ali Secondary School
  • July 2008

courses: Bir Ali Higher Seconday Secondary Level •Bir Ali Secondary

Specialties & Skills

Management
Teaching Skills
Customer Service Management
Call Center Management
Data Administration
CONFIGURATION MANAGEMENT
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
LANGUAGES
MICROSOFT WINDOWS 2000

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certificate in Strategic Personnel Training (Certificate)
Date Attended:
March 2012