Division Head
Namariq Arabian Services Co. Ltd
Total des années d'expérience :11 years, 2 Mois
Customer satisfaction is the main priority and is met by delivering our services in all
departments due to the maturity of our business, also more focus and partnering with
business development to attract the new skilled work force entering the Jazan, KAEC and
Yanbu economic city to sustain our business growth and meet our financial goals
• Establish a stronger relationship with Facility Management and clear expectation on the
tasks of the maintenance team to successfully deliver the business needs when it comes
to having rooms available for rent. (plan is being developed to establish deadlines for each
case as a KPI)
• Operational cost continued improvement, showed great success in lowering the cash
purchasing and working as a team in finding lower process in the market
Resume
(MENA) Region
As Task Force Operations Manager responsible to provide both short and long-term Task Force
coverage as General Manager. This position requires that the individual travel close to 100% of the
time and be open to assignments in Full-Service, Select-Service or Extended-Stay properties.
Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy
levels and also its profitability. In overall charge of daily operations of all departments, from the
laundry service all the way through to organizing corporate hospitality.
Duties:
• Effectively managing the daily operations of the hotel;
• Making sure that guest have a good first and last impression of the hotel;
• Setting sales targets for staff and monitoring them to ensure that they are met;
• Recruiting staff, training them up and them monitoring their performance;
• Managing and setting room rates;
• In overall charge of busy food and beverage operation;
• Engaging and motivating staff to do better;
• Constantly focusing on profitability and growth;
• Striving to create a relaxing and welcoming ambience for costumers;
• Identifying other revenue stream opportunities;
• Organizing conferences, wedding receptions and banquets;
• Overseeing the allocation of hotel bedroom;
• Launching local publicity campaigns and attending networking events;
• Making sure presentation, recipes and services are consistent throughout the hotel;
• Demonstrating visible operational leadership and management to the hotel staff; and
• Supervising the activities of the reception staff.
Hotel with 176 Room and renowned Restaurants
• Pre-opening Team (or Responsible of implementing all Golden Tulip Standard ...)
• Supervising the activities of the front office, housekeeping, laundry, security and
maintenance staff
• In charge for Food & Beverage day to day operation looking after All Day Dinning
Restaurant, Champs Sport Bar, Executive Lounge, 3 Meeting Rooms, Banquet Hall, Room
Service (24/24), Lobby Coffee Shop
• Opening and launching Champs Sports Bar (Tex-Mex Restaurant or Sports Bar, 120 seats,
responsible renovation, marketing, entertainment, recruiting, launching and
implementing themed nights
• Training for all Food & Beverage team members
• Maintain high standard of service in all Food & Beverage outlets
• Taking daily briefing for the staff to check the Grooming standard and Product Knowledge
• To maintain out let client profile and update the F&B Office system
• Setting up new standards for Restaurants
Resume
Mexican Restaurant, Arabian Food Supplies, Dubai, United Arab Emirates
• In charge of the day to day operation to achieve a forecasted Revenue of 15 Million
Dirham’s
• Responsible of recruiting of and training 115 employees for our 2 branches in Dubai
• Set new manual standards procedure
• Responsible of updating and translating Menu List form, and fixing pricing strategy
according to Cost Analysis Study
• Reporting directly to Area Director in corporate offices of USA and KSA
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courses: Professional Specification Courses in Hospitality Management
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