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Houssem Eddine Ben Mahmoud, Senior Sales Assistant

Houssem Eddine Ben Mahmoud

Senior Sales Assistant·Qatar Airways Group

Qatar

Diploma, graphic design and web marketing

Work experience

Total years of experience: 12 years, 5 months

Senior Sales Assistant

June 2023 - Present

Qatar Airways Group

Doha, Qatar

June 2023 - Present

Providing 5 star customer service and exeeding sales targets
Coaching new joiners and leading the sales team Coordinate with management and excuting the company strategies and plans
Monitor KPIs and developping my staff
Company industry:
Airlines
Job role:
Sales

Marketing & sales Manager

September 2022 - May 2023

MS SKY

Doha, Qatar

September 2022 - May 2023

Generating leads and creating a strong B2B and B2C relati ons
Promoting the company services and developing new
partnerships and strategies
Monitoring sales data and KPIs and developing performances
Company industry:
Travel Agency
Job role:
Marketing and PR

Store Supervisor

January 2019 - January 2021

Zen

Tunis, Tunisia

January 2019 - January 2021

Managing the sales team and the store daily tasks
Coaching the newjoiners and implement the brand standards
exceeding sales targets and provide weekly reports
Company industry:
Sales Outsourcing
Job role:
Sales

Real estate agent

January 2015 - January 2018

Century21

Tunis, Tunisia

January 2015 - January 2018

Analysing the market and managing the company properties
Scheduling meeting and prospecting new leads and oportunities
Matching the costumers requirements and closing deals
Company industry:
Real Estate
Job role:
Sales

Customer Service Agent

September 2013 - September 2015

Orange - Tunisia

Tunis, Tunisia

September 2013 - September 2015

Help customers with complaints and questions.

Take orders and process returns.

Manage troubleshooting and fix problems.

Give customers information about products and services.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

sales representative

March 2013 - February 2015

fatales

Tunis, Tunisia

March 2013 - February 2015

greet customers and present our products
meet the customers needs and match their desires
provide good sales strategies and increase sales numbers
obtain orders and establish new accounts
planning and organizing daily work schedule to call on existing or potential outlets
Company industry:
Retail & Wholesale
Job role:
Sales

Cashier

June 2011 - January 2013

H&M

Tunis, Tunisia

June 2011 - January 2013

register sales by scanning items, itemizing and totalling purchases.

collect payments by accepting cash, checks, or credit cards and process returns.

resolve customers issues and answer questions
Company industry:
Retail & Wholesale
Job role:
Sales

Education

central university

July 2011

July 2011

Diploma, graphic design and web marketing

Tunisia

ISSHT

January 2009

January 2009

Diploma, English Studies

Tunisia

Al Najah

June 2006

June 2006

High school or equivalent, Cultural And Literature Studies

Tunisia

Skills

Store Management
Expert
Store Management
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
sales
Expert
sales
Expert
marketing
Expert
marketing
Expert
real estate
Expert
real estate
Expert
digital content
Intermediate
digital content
Intermediate
digital marketing
Intermediate
digital marketing
Intermediate
social media marketing
Intermediate
social media marketing
Intermediate
negotiation
Expert
negotiation
Expert
sales coordination
Expert
sales coordination
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COACHING
Expert
COACHING
Expert
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Expert
RETAIL EXPERIENCE
Expert
merchandising
Expert
merchandising
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Training and Certifications

Certifications
Graphic design and web marketing
Upwork digital master artist
Jun 2020
luxury home marketing specialist
Feb 2015

Hobbies and interests

self development
sports
reading