M.H ALSHAYA
Total years of experience :11 years, 5 Months
Ensure high levels of customer satisfaction through excellent sales service
•Assess customers’ needs and provide assistance and information on product features
•Welcome customers to the store and answer their queries
•Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
•Maintain in-stock and presentable condition assigned areas
•Actively seek out customers in store
•Remain knowledgeable on products offered and discuss available options
•Process POS (point of sale) purchases
•Cross sell products
•Handle returns of merchandise
•Team up with co-workers to ensure proper customer service
•Build productive trust relationships with customers
•Comply with inventory control procedures
•Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)Bottom of Form
Addressed customer inquiries on electronic products and maintained up-to-date product knowledge to persuade the sale of an electronic item(s).
Built relationships with members to ensure a positive rapport.
Utilized \[company name\] computer database to research products and conduct inventory searches.
Ensured all electronic products on display were properly displayed and functioned properly.
Assembled promotional end caps and marketing displays that endorsed the product leading to an increase in sales.
Administered up-selling techniques during sales process to increase the number of items/services sold per sale.
Demonstrated effective time management and multi-tasking skills to complete daily projects while attending to members.
Resolved customer concerns promptly, politely and professionally which resulted in a win-win situation for both sides.
Products were working correctly.
Collaborated with other \[company name\] electronic associates and achieved a record number for electronic sales in the region